Senior Investor Services Analyst

Gen II Fund Services; San Francisco (CA); Hybrid; USD 70,000 - 95,000; Full time

Job summary

Gen II Fund Services, LLC is seeking a Senior Investor Services Analyst to support sponsor funds and investor service teams with meticulous attention to detail in a fast-paced environment. The role covers onboarding, data maintenance, and reporting across multiple systems.

You will engage with client service teams and help ensure SLAs are met while delivering high-quality investor communications. A hybrid US schedule applies, with two days in-office and three remote weekly.

Qualifications

• Bachelor’s degree; Business Administration or Economics is a plus.
• 2–4 years’ experience in the financial services industry.
• Proficiency with Microsoft 365.
• Private Equity or Hedge Fund Investor Services background a plus.
• Demonstrate strong customer service/client relationship skills.

Responsibilities

• Acknowledge, review and respond to client inquiries promptly while coordinating with internal and external teams.
• Review and process investor onboarding documentation (Subscription, Tax, and AML documentation).
• Review and process investor activity and changes to investor static data.
• Review and maintain investor records across multiple systems.
• Prepare ad-hoc, monthly, quarterly, annual reporting, and capital activity notices.
• Prepare investor audit confirmations and monthly recurring deliverables.
• Disseminate/ review fund & investor correspondence across investor portals.
• Track incoming capital call wires and prepare capital distributions across client accounts.
• Progressive responsibilities to include training of less experienced associates and first level review of deliverables.

Skills

Customer service

Multitasking

Attention to detail

Verbal and written communication

Time management

Client relationship management

Education

Bachelor’s degree in Business Administration or Economics

Tools

Microsoft 365

Allvue CRM

Investor Portals (Intralinks/Investment Café/Allvue/InvestorVision)

Job description

The Senior Investor Services analyst is an integral individual within the Gen II operations team. The role requires meticulous attention to detail, as well as strong time management and organizational skills that thrive in a fast-paced, deadline driven environment. The candidate will primarily be responsible for providing Investor Services functions to the Gen II sponsors and client service teams.

Primary Responsibilities Will Include

• Acknowledge, review and/or respond to client inquiries in a prompt manner while coordinating with internal and external teams, as needed.
• Review and/or process investor on-boarding documentation (Subscription, Tax, and AML documentation)
• Review and/or process subsequent investor activity and changes to investor static data (Partner transfers, name changes, contact and wire instruction updates)
• Review and/or maintain investor records across multiple internal and external systems
• Review and/or prepare ad-hoc, monthly, quarterly, annual reporting, and capital activity notices for sponsor funds and investors
• Review and/or prepare investor audit confirmations and monthly recurring deliverables
• Disseminate and/or review fund & investor correspondence (capital call, distribution, partner capital statement and other sponsor communications) across various investor portal platforms
• Track incoming capital call wires and prepare capital distributions payments across various client accounts
• Progressive responsibilities to include training of less experienced associates, and first level review of deliverables
• Ensure all work is completed in line with the service level agreement
• Liaise with the client service team to ensure efficient and excellent client service experience for Gen II’s sponsors
• Ensure deliverables are executed in line with Gen II best practices, policies, and procedures
• Participate in special projects
• Operate efficiently in a deadline-driven, high volume, and everchanging environment

Qualifications And Skills

• Bachelor’s degree, degree in Business Administration or Economics is a plus
• 2-4 years’ experience in the financial services Industry
• Proficiency with Microsoft 365
• Private Equity or Hedge Fund Investor Services background a plus
• Demonstrate strong customer service/client relationship skills
• Ability to manage multiple tasks and projects with differing deadlines
• Impeccable attention to details
• Excellent verbal and written communications
• Experience with Investor Portals (Intralinks/Investment Café/Allvue/InvestorVision) a plus
• Experience with Allvue CRM a plus

The salary range for this position $70,000-$95,000, in addition to a discretionary bonus and comprehensive benefits package. Please note that the actual salary offer within that range will depend on the candidate’s experience level.

Work Arrangement

All applicants applying to Gen II Fund Services, LLC must be legally authorized to work in the United States. Please note that all US employees are required to work a hybrid schedule, comprised of two (2) days a week in our office and three (3) days remotely.

About The Company

Gen II Fund Services, LLC is one of the largest global independent private equity fund administrators, administering over $1 trillion of private capital on behalf of its clients with 14 offices across the US, Canada and Europe. Gen II offers private fund sponsors a best-in-class combination of people, process, and technology, enabling fund sponsors to effectively manage their operational infrastructure, financial reporting, and investor communications. The Gen II team is the most experienced and longest tenured team in the private equity fund administration industry, with broad expertise across buyout, funds of funds, real estate, energy, infrastructure, credit, co-investment, hybrid funds, feeder funds, venture capital, retail, and managed accounts.

Key Facts:

• Administering over $1T in assets
• Servicing nearly every significant investor in the asset class
• Institutional grade infrastructure and SSAE 18 (SOC-1, Type 2) certification, ensuring confidence in our processes and operating model
• The most experienced and best performing team in the industry

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