Investor Services Supervisor

Gen II Fund Services; San Francisco (CA); On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

Career development opportunities

Competitive salary

Comprehensive benefits package

Hybrid work model

Job summary

A global private equity fund administrator is seeking an Investor Services Supervisor to join their San Francisco team. You will lead the coordination of investor onboarding and respond to client inquiries while overseeing a team. Ideal candidates have 4+ years of experience in financial services and strong customer service skills. This role offers a competitive salary of $95,000 to $125,000, along with hybrid work arrangements and growth opportunities in an industry-leading environment.

Qualifications

• 4+ years’ experience in the financial services industry, including 2+ years supervisor experience.
• Experience with private equity or hedge fund investor services is a plus.

Responsibilities

• Acknowledge and respond to client inquiries promptly.
• Coordinate investor onboarding documentation.
• Supervise and evaluate associates and their workloads.
• Ensure work aligns with service level agreements.

Skills

Customer service/client relationship skills

Attention to detail

Ability to manage multiple tasks

Excellent verbal and written communications

Proficiency with Microsoft 365

Education

Bachelor’s degree in Business Administration or Economics

Tools

Investor Portals (Intralinks/Investment Café/Allvue/InvestorVision)

Allvue CRM

Job description

Join to apply for the Investor Services Spvsr role at Gen II Fund Services

Primary Responsibilities

• Acknowledge, review and/or respond to client inquiries in a prompt manner while coordinating with internal and external teams, as needed.
• Coordinate and/or review investor on-boarding documentation (Subscription, Tax, and AML documentation)
• Coordinate and/or review subsequent investor activity and changes to investor static data (Partner transfers, name changes, contact and wire instruction updates)
• Coordinate and/or review changes to investor records across multiple internal and external systems
• Coordinate and/or review ad-hoc, monthly, quarterly, annual reporting, and capital activity notices for sponsor funds and investors
• Coordinate and/or review investor audit confirmations and monthly recurring deliverables
• Coordinate, disseminate and/or review fund & investor correspondence (capital call, distribution, partner capital statement and other sponsor communications) across various investor portal platforms
• Ensure the accurate tracking of incoming capital call wires and prepare capital distributions payments across various client accounts
• Responsibilities include supervision, training, and evaluation of associates and senior associates, manage and collaborate on workflow and/or processes associated with client requests, deliverables.
• Monitor incoming correspondence, manage task assignments, and manage associate workloads
• Ensure all work is completed in line with the service level agreement
• Liaise with the client service team to ensure efficient and excellent client service experience for Gen II’s sponsors
• Ensure deliverables are executed in line with Gen II best practices, policies, and procedures
• Participate in special projects
• Operate efficiently in a deadline-driven, high volume, and everchanging environment

Qualifications and Skills

• Bachelor’s degree in Business Administration or Economics is a plus
• 4+ years’ experience in the financial services Industry, including 2+ years supervisor experience
• Proficiency with Microsoft 365
• Private Equity or Hedge Fund Investor Services background a plus
• Demonstrate strong customer service/client relationship skills
• Ability to manage multiple tasks and projects with differing deadlines
• Impeccable attention to details
• Excellent verbal and written communications
• Experience with Investor Portals (Intralinks/Investment Café/Allvue/InvestorVision) a plus Experience with Allvue CRM a plus

What we offer

• A challenging and rewarding role in a fast growing organization
• Opportunities for personal and professional career development
• Great working environment, competitive salary and benefits
• Opportunity to be part of an industry leading team known for service excellence

Salary range for this position $95,000-$125,000, in addition to a discretionary bonus and comprehensive benefits package. Please note that the actual salary offer within that range will depend on the candidate’s experience level.

Work Arrangement

All applicants applying to Gen II Fund Services, LLC must be legally authorized to work in the United States. Please note that all US employees are required to work a hybrid schedule, comprised of two (2) days a week in our office and three (3) days remotely.

About the Company

Gen II Fund Services, LLC is one of the largest global independent private equity fund administrators, administering over $1 trillion of private capital on behalf of its clients with 14 offices across the US, Canada and Europe. Gen II offers private fund sponsors a best-in‑class combination of people, process, and technology, enabling fund sponsors to effectively manage their operational infrastructure, financial reporting, and investor communications. The Gen II team is the most experienced and longest tenured team in the private equity fund administration industry, with broad expertise across buyout, funds of funds, real estate, energy, infrastructure, credit, co‑investment, hybrid funds, feeder funds, venture capital, retail, and managed accounts.

Key Facts

• Administering over $1T in assets
• Servicing nearly every significant investor in the asset class
• Institutional grade infrastructure and SSAE 18 (SOC-1, Type 2) certification, ensuring confidence in our processes and operating model
• The most experienced and best performing team in the industry

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

https://gen2fund.com/candidate-privacy-statement/