Investor Service Analyst

Gen II Fund Services

Denver (CO)

Hybrid

USD 60,000 - 75,000

Full time

14 days+

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Benefits offered by this job

Discretionary bonus

Comprehensive benefits package

Job summary

Gen II Fund Services is seeking an Investor Services Analyst in Denver, CO. This integral role involves responding to client inquiries, processing investor onboarding documentation, and maintaining investor records. Candidates should possess a Bachelor's degree and 0-2 years of experience in financial services. The role offers a salary range between $60,000-$75,000 plus benefits, with a hybrid work schedule requiring 3 days in-office. Join a leading private equity fund administrator and be part of a dynamic team.

Qualifications

0-2 years’ experience in the financial services industry.
Strong organizational and analytical skills.
Private Equity or Hedge Fund Investor Services background a plus.

Responsibilities

Acknowledge and respond to client inquiries promptly.
Review and process investor onboarding documentation.
Maintain investor records across multiple systems.
Prepare investor audit confirmations and deliverables.

Skills

Attention to detail

Organizational skills

Customer service skills

Analytical skills

Time management

Education

Bachelor’s degree (Business Administration or Economics preferred)

Tools

Microsoft 365

Investor Portals

Allvue CRM

Job description

Overview

The Investor Services analyst is an integral member of the Gen II operations team. The role requires meticulous attention to detail, strong time management and organizational skills, and the ability to thrive in a fast-paced, deadline-driven environment. The candidate will primarily provide Investor Services functions to Gen II sponsors and client service teams.

Primary Responsibilities Will Include

Acknowledge and respond to client inquiries in a prompt manner while coordinating with internal and external teams, as needed.
Review and process investor onboarding documentation (Subscription, Tax, and AML documentation).
Review and process subsequent investor activity and changes to investor static data (partner transfers, name changes, contact and wire instruction updates).
Maintain investor records across multiple internal and external systems.
Prepare and review ad-hoc, monthly, quarterly, and annual reporting, and capital activity notices for sponsor funds and investors.
Prepare investor audit confirmations and monthly recurring deliverables.
Disseminate fund and investor correspondence (capital calls, distributions, partner capital statements, and other sponsor communications) across various investor portal platforms.
Track incoming capital call wires and prepare capital distributions payments across various client accounts.
Ensure all work is completed in line with the service level agreement.
Liaise with the client service team to ensure an efficient and excellent client service experience for Gen II’s sponsors.
Ensure deliverables are executed in line with Gen II best practices, policies, and procedures.
Participate in special projects.
Operate efficiently in a deadline-driven, high volume, and ever-changing environment.

Qualifications and Skills

Bachelor’s degree; degree in Business Administration or Economics is a plus
0-2 years’ experience in the financial services industry
Proficiency with Microsoft 365
Strong organizational and analytical skills
Private Equity or Hedge Fund Investor Services background a plus
Demonstrate strong customer service/client relationship skills
Ability to manage multiple tasks and projects with differing deadlines

Additional Qualifications

Impeccable attention to detail
Excellent verbal and written communications
Experience with Investor Portals (Intralinks/Investment Café/Allvue/InvestorVision) a plus
Experience with Allvue CRM a plus

Salary: The salary range for this position is $60,000-$75,000, in addition to a discretionary bonus and comprehensive benefits package. The actual salary offer within that range will depend on the candidate’s experience level.

Work Arrangement

All applicants applying to Gen II Fund Services, LLC must be legally authorized to work in the United States. All US employees are required to work a hybrid schedule, comprising three (3) days in the office and two (2) days remotely.

About the Company

Gen II Fund Services, LLC is one of the largest global independent private equity fund administrators, administering over $1 trillion of private capital on behalf of its clients with 14 offices across the US, Canada and Europe. Gen II offers private fund sponsors a best-in-class combination of people, process, and technology, enabling fund sponsors to effectively manage their operational infrastructure, financial reporting, and investor communications. The Gen II team is the most experienced and longest-tenured in the private equity fund administration industry, with broad expertise across buyout, funds of funds, real estate, energy, infrastructure, credit, co-investment, hybrid funds, feeder funds, venture capital, retail, and managed accounts.

Key Facts