Senior Investor Services Analyst

Gen II Fund Services; Boston (MA); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Discretionary bonus

Comprehensive benefits package

Job summary

A global independent fund administrator seeks a Senior Investor Services Analyst in Boston, MA. This role requires meticulous attention to detail and strong time management skills in a fast-paced environment. Primary responsibilities include handling investor onboarding processes, responding to client inquiries, and preparing reports. Candidates should have experience in financial services and strong customer relationship skills. Salary ranges from $70,000 to $95,000, along with a discretionary bonus and benefits package.

Qualifications

• 2–4 years’ experience in the financial services industry.
• Private Equity or Hedge Fund Investor Services background a plus.
• Experience with investor onboarding documentation and capital distributions.

Responsibilities

• Respond to client inquiries and coordinate with teams.
• Review and process investor documentation and activities.
• Prepare investor audit confirmations and reports.

Skills

Customer service skills

Time management

Attention to detail

Communication skills

Ability to manage multiple tasks

Education

Bachelor’s degree in Business Administration or Economics

Tools

Microsoft 365

Allvue CRM

Investor Portals (Intralinks/Investment Café/Allvue/InvestorVision)

Job description

Senior Investor Services Analyst

The Senior Investor Services analyst is an integral individual within the Gen II operations team. The role requires meticulous attention to detail, as well as strong time management and organizational skills that thrive in a fast‑paced, deadline‑driven environment. The candidate will primarily be responsible for providing Investor Services functions to the Gen II sponsors and client service teams.

Primary Responsibilities

• Acknowledge, review and/or respond to client inquiries in a prompt manner while coordinating with internal and external teams, as needed.
• Review and/or process investor on‑boarding documentation (Subscription, Tax, and AML documentation).
• Review and/or process subsequent investor activity and changes to investor static data (partner transfers, name changes, contact and wire instruction updates).
• Review and/or maintain investor records across multiple internal and external systems.
• Review and/or prepare ad‑hoc, monthly, quarterly, annual reporting, and capital activity notices for sponsor funds and investors.
• Review and/or prepare investor audit confirmations and monthly recurring deliverables.
• Disseminate and/or review fund & investor correspondence (capital call, distribution, partner capital statement and other sponsor communications) across various investor portal platforms.
• Track incoming capital call wires and prepare capital distributions payments across various client accounts.
• Progressive responsibilities to include training of less experienced associates, and first‑level review of deliverables.
• Ensure all work is completed in line with the service level agreement.
• Liaise with the client service team to ensure efficient and excellent client service experience for Gen II’s sponsors.
• Ensure deliverables are executed in line with Gen II best practices, policies, and procedures.
• Participate in special projects.
• Operate efficiently in a deadline‑driven, high volume, and everchanging environment.

Qualifications and Skills

• Bachelor’s degree, degree in Business Administration or Economics is a plus.
• 2–4 years’ experience in the financial services industry.
• Proficiency with Microsoft 365.
• Private Equity or Hedge Fund Investor Services background a plus.
• Demonstrate strong customer service/client relationship skills.
• Ability to manage multiple tasks and projects with differing deadlines.
• Impeccable attention to details.
• Excellent verbal and written communications.
• Experience with Investor Portals (Intralinks/Investment Café/Allvue/InvestorVision) a plus.
• Experience with Allvue CRM a plus.

Salary range for this position: $70,000–$95,000, in addition to a discretionary bonus and comprehensive benefits package. Please note that the actual salary offer within that range will depend on the candidate’s experience level.

Work Arrangement

All applicants applying to Gen II Fund Services, LLC must be legally authorized to work in the United States. All U.S. employees are required to work a hybrid schedule, comprising two (2) days a week in our office and three (3) days remotely.

Other Job Details

Seniority level: Associate
Employment type: Full‑time
Job function: Finance
Industries: Accounting

About The Company

Gen II Fund Services, LLC is one of the largest global independent private equity fund administrators, administering over $1 trillion of private capital on behalf of its clients with 14 offices across the U.S., Canada and Europe. Gen II offers private fund sponsors a best‑in‑class combination of people, process, and technology, enabling fund sponsors to effectively manage their operational infrastructure, financial reporting, and investor communications. The Gen II team is the most experienced and longest‑tenured team in the private equity fund administration industry, with broad expertise across buyout, funds of funds, real‑estate, energy, infrastructure, credit, co‑investment, hybrid funds, feeder funds, venture capital, retail, and managed accounts.

Key Facts

• Administering over $1 trillion in assets
• Servicing nearly every significant investor in the asset class
• Institutional‑grade infrastructure and SSAE 18 (SOC‑1, Type 2) certification, ensuring confidence in our processes and operating model
• The most experienced and best‑performing team in the industry

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Location: Boston, MA
Salary range: $70,000–$95,000