Senior Intermodal & Air Ops Metrics Manager

Socket.dev; Tempe (AZ); On-site; USD 86,000 - 129,000; Full time

Job summary

Amazon Transportation Services is seeking a Supply Chain Manager II to lead the development of performance metrics for the AZIM program, designing and governing measurement frameworks that define how AZIM Operations evaluates network health, service quality, and operational efficiency.

The role partners across Operations, Planning, Strategy, and Technology to ensure metrics are accurate, actionable, and aligned to long-term program objectives, while supporting scale and executive-level reporting.

Qualifications

• 3+ years of program or project management.
• 3+ years cross-functional collaboration with tech and non-tech teams.
• 3+ years of defining and implementing process improvement initiatives using data and metrics.
• 2+ years of supply chain experience.
• Bachelor's degree.
• Advanced Excel (Pivot Tables, VLookUps) and SQL.

Responsibilities

• Define and maintain the AZIM Operations performance measurement framework.
• Build scalable reporting and dashboarding solutions for real-time and historical visibility into network performance.
• Partner with technology and BI teams to ensure data pipelines, metric definitions, and calculation logic are accurate, well-documented, and repeatable.
• Conduct root-cause analysis on metric variances and translate findings into actionable recommendations for operations leadership.
• Establish governance processes for metric ownership, refresh cadence, threshold-setting, and escalation criteria.
• Drive standardization of performance language and definitions across cross-functional stakeholders.
• Develop periodic business reviews (WBR/MBR) content, scorecards, and executive-ready narratives grounded in quantitative performance data.
• Identify opportunities for automation in data collection, anomaly detection, and reporting workflows.

Skills

Program management

Cross-functional collaboration

Data-driven process improvement

Supply chain experience

Advanced Excel

SQL

Requirements definition

Education

Bachelor's degree

Job description

Amazon Transportation Services is seeking a Supply Chain Manager II to lead the development of performance metrics for the AZIM program, designing and governing measurement frameworks that define how AZIM Operations evaluates network health, service quality, and operational efficiency.

The role partners across Operations, Planning, Strategy, and Technology to ensure metrics are accurate, actionable, and aligned to long-term program objectives, while supporting scale and executive-level reporting.