Senior Integrative Customer Care & Workflow Specialist

Nature’s Way, Inc.; Green Bay (WI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical plans

Dental & Vision

401K with match

Disability & life insurance

Parental leave

Educational assistance

Product discounts

Job summary

Nature’s Way, Inc. is seeking an Integrative Customer Care Specialist to join the Customer Care Team in Wisconsin. You will handle front-line customer interactions, assist with orders, returns, and account maintenance, and promote a positive customer experience across phone, chat, and email.

The role emphasizes accurate order processing, collaboration with sales, and adherence to policies while exploring process improvements and training needs.

Qualifications

• High school diploma or GED; associate or bachelor’s degree preferred.
• Minimum three years of customer care, clerical work, or sales experience.
• SAP or ERP experience preferred.
• Strong communication and organizational skills.

Responsibilities

• Assist sales managers and customers with orders, returns, and account maintenance.
• Provide professional multi-channel customer service across phone, chat, fax, and email.
• Review orders for pricing, discounts, and item accuracy.

Skills

MS Word

Outlook

Excel

Organization

Communication

Prioritization

Problem Solving

Critical Thinking

Education

High school diploma or GED

Associate or Bachelor's preferred

Tools

SAP

Job description

Nature’s Way, Inc. is seeking an Integrative Customer Care Specialist to join the Customer Care Team in Wisconsin. You will handle front-line customer interactions, assist with orders, returns, and account maintenance, and promote a positive customer experience across phone, chat, and email.

The role emphasizes accurate order processing, collaboration with sales, and adherence to policies while exploring process improvements and training needs.