Senior Integrations Program Manager for API & Partners

QXO; Seattle (WA); On-site; USD 101,000 - 162,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, vision insurance

Paid time off

Parental leave

Paid training and certifications

Legal assistance

Job summary

QXO, a leading building products distributor, seeks a Senior Associate, Program Manager to own the operational backbone of our Integrations organization. You’ll build scalable processes that improve pipeline flow and visibility, and support partners and customers with robust API health.

You’ll partner across Marketing, Product, Engineering, and Analytics to steer a portfolio that guides engineering investment and drives integration revenue.

Qualifications

• 5+ years of program or project management experience in technical/integration environments.
• 3+ years of direct customer relationship experience.
• Proven ability to create scalable processes and single sources of truth.
• Strong cross-functional collaboration with Product, Engineering, Marketing, and Analytics.

Responsibilities

• Own a stack-ranked portfolio of integration programs end to end, prioritizing deliberately when capacity is constrained and reporting status on a weekly, biweekly, monthly, and quarterly cadence.
• Continuously refine our customer onboarding process by identifying areas of opportunity and redundancies, building scalable mechanisms, and evaluating the right tooling and technology to replace manual operations.
• Define the strategy and KPIs for long-term, scalable customer and partner support.
• Partner with Data and Analytics to build visibility into first-party customer API usage and automate reporting.
• Design and scale a customer-facing educational program to reduce inbound contacts, including various material, SOPs, videos, and webinars.
• Work with Engineering to stand up API failure monitoring and a defined triage and response process.
• Serve as the white-glove liaison to strategic partners, maintaining regular check-ins and building feedback loops to help define product roadmap and direction.
• Continuously look for opportunities to automate, eliminate redundancy, and lean out processes across the organization.

Skills

Program management

Stakeholder management

Automation & AI

Customer relationships

Metrics-driven

Tools

Jira

Airtable

Trello

Zendesk

Job description

QXO, a leading building products distributor, seeks a Senior Associate, Program Manager to own the operational backbone of our Integrations organization. You’ll build scalable processes that improve pipeline flow and visibility, and support partners and customers with robust API health.

You’ll partner across Marketing, Product, Engineering, and Analytics to steer a portfolio that guides engineering investment and drives integration revenue.