Communication Strategist

Apple; Cupertino (CA); On-site; USD 130,000 - 190,000; Full time

Job summary

Apple is seeking a Communications Strategist for the Service Internal Communication and Experience team in Cupertino, CA. You will develop and lead innovative internal campaigns to keep Services employees informed, engaged, and inspired, balancing strategy with flawless execution.

You will partner with leaders, HR partners, and cross-functional teams, crafting messaging for executive presentations, newsletters, town halls, and speaker sessions while guiding creative development and content

Qualifications

• 6–8+ years in employee/internal communications
• 5+ years working with senior executives
• Strong verbal and written communication skills
• Experience drafting content for internal channels (emails, newsletters, speaker series)
• Ability to juggle multiple projects and deadlines
• Able to work onsite and travel up to 30%

Responsibilities

• Lead internal communication campaigns and programs for Services employees
• Collaborate with leaders, People Business Partners, and cross-functional teams
• Draft strategic briefs, messaging for leadership, and speaker sessions
• Plan and execute Town Halls, newsletters, and organizational announcements

Skills

Internal communications

Executive communication

Strategic briefs

Content writing

Project management

Stakeholder management

Travel readiness

Onsite availability

Team collaboration

Education

Bachelor’s degree in communications or related field

Tools

Keynote

Video editing software

Job description

Summary

Come join the Apple Services team offering customers worldwide the best content and experiences in music, entertainment, games, news, fitness, podcasts, books, and audiobooks from the world’s most talented artists, storytellers, journalists, and creators. Apple Services also help customers get the most out of their favorite devices with secure, private, and convenient ways to pay and manage finances; cloud storage for photos, files, app data, and features designed to enhance security and protect privacy. Apple services include Apple Music and Shazam; Apple TV and the Apple TV app; App Store and Apple Arcade; Health and Apple Fitness+; Apple News and Apple News+; Apple Podcasts; Apple Books; Apple Card, Apple Wallet, and Apple Pay; and iCloud and iCloud+. The Services Employee Engagement team delivers best in class experiences, communication, and programs to support learning, connection, and community in our organization. The Services Communications team as part of the Services Employee Engagement organization creates and curates content and experiences that inform and inspire, build meaningful connection and community, and connect our people to our business, culture, and one another. We’re looking for a collaborative, creative, and results driven Communication Strategist to build and execute meaningful, effective, and creative global communication strategies and employee campaigns. To be successful in this role, you should be high-energy, strategic, proactive, highly-organized, and possess the ability to see around corners and thrive in a fast paced, complex environment, often filled with ambiguity. In addition, we’re looking for someone who is not only a highly skilled communication strategist, but someone who is also passionate about creating a positive employee experience. You are a master of crafting the strategic approach, not just the tactics, framing the problem, and fueling teams to get to the solution. In this role, you will wear many hats. You will be, at different times, a writer, editor, critical/creative thinker, storyteller, Keynote designer, and project manager. You will help craft messaging and communication across a variety of channels, including email, Slack, video, internal website, employee communication events, and more. Success in this role, like every role at Apple, depends on the ability to build strong partnerships with internal partners, and strike the right balance between strategy and execution. We are looking for someone with a strong background in internal and executive communication, and experience managing employee engagement initiatives. Experience with event production, content production, video production, and crisis communication are a plus.

Description

As a Communication Strategist on the Service Internal Communication and Experience team, you will develop, lead, and support innovative internal communication campaigns and programs designed to help keep our Services employees informed, connected, inspired, and engaged. You will lead projects from concept to realization, partnering closely with leaders, People Business Partners, business leads, internal partners, and various other teams. The ideal candidate strikes a balance between strategy and execution. They should be comfortable building a strategic brief for a Town Hall meeting, crafting a story and messaging for a leadership presentation, working with stakeholders to craft a meaningful speaker session, drafting content for a monthly newsletter, building plans for organizational announcements, and more.

Minimum Qualifications

• At least 6 to 8+ years in employee or internal communications, with 5+ years working with senior executives
• Experience drafting detailed and comprehensive strategic briefs, and executing successful, complex communication strategies and campaigns
• Strong verbal and written communication skills
• Proven ability to draft content and messaging for a range of internal communication channels, including employee emails, newsletters, speaker series, video, Keynote presentations, etc
• Ability to juggle multiple projects with varying deadlines simultaneously
• Ability to work independently, able to work a flexible schedule, and embrace change and ambiguity enthusiastically
• Direct experience handling sensitive and confidential information with integrity and discretion
• Ability to be onsite; this role is an in-person, onsite position
• Available to work some nights and weekends as needed
• Up to 30% + travel required; both domestic and international

Preferred Qualifications

• Ability to plan and drive projects with cross-functional teams
• Experience working with and managing creative teams (design and writing) and the creative development process — preferably in an internal communication, marketing or advertising agency setting
• Excellent interpersonal skills
• Excellent planning, organization and implementation skills
• Structured/analytical thinker with outstanding attention to detail
• Shown success in leading international collaborations
• Innovative, with a critical/creative thinker attitude
• Experience in interacting with and influencing all levels of management. Strong ability to drive action through collaboration and proactivity. Influences stakeholders at all levels to ensure the best outcome
• Strong leadership with emphasis on collaboration, proactive, flexible, can-do attitude.
• Strong project and program management skills, with the ability to drive multiple projects simultaneously