Senior Intake Coordinator — Remote Healthcare Claims

Paradigm; USA; Remote; USD 60.000 - 90.000; Vollzeit

Benefits dieser Stelle

Health insurance

401(k) matching

Life and disability insurance

FSAs & commuter accounts

HSA contributions

Paid time off

Volunteer day

LEAP program

Zusammenfassung

Paradigm is seeking a Senior Intake Coordinator for a full-time remote position. You will own assigned client accounts, serve as a trusted resource on client requirements, and collaborate with internal teams to solve problems, clarify needs, and keep claims moving forward.

Through collaboration, attention to detail, and a customer-first mindset, you’ll help ensure high-quality outcomes for clients, injured workers, providers, payors, and other key partners.

Qualifikationen

• Associate degree or equivalent relevant experience.
• Customer service experience, preferably in a call center, production, or client-facing environment.
• Experience with medical billing, medical terminology, and surgical implants.
• Strong data entry, analytical, problem-solving, and organizational skills with excellent attention to detail.
• Proficiency with Microsoft Office and the ability to work efficiently across multiple computer systems.
• Strong written and verbal communication skills with a customer-focused approach.
• Minimum typing speed of 45 WPM.
• Healthcare insurance or healthcare services experience preferred.
• Bilingual English/Spanish skills are a plus.

Aufgaben

• Manage assigned client accounts, ensuring adherence to client protocols and service expectations.
• Partner with clients, providers, and internal teams to support effective program operations.
• Review, interpret, and accurately enter claim information and supporting medical documentation.
• Identify documentation inconsistencies and communicate findings to clients.
• Support savings calculations, appeals, and reconsideration processes.
• Maintain HIPAA and SOC 2 compliance when handling protected health information (PHI).

Kenntnisse

Customer service

Medical billing

Medical terminology

Surgical implants

Data entry

Analytical thinking

Problem solving

Organizational skills

Microsoft Office

Communication skills

Typing speed 45 WPM

Bilingual English/Spanish

Ausbildung

Associate degree or equivalent

Tools

Microsoft Office

Jobbeschreibung

Paradigm is seeking a Senior Intake Coordinator for a full-time remote position. You will own assigned client accounts, serve as a trusted resource on client requirements, and collaborate with internal teams to solve problems, clarify needs, and keep claims moving forward.

Through collaboration, attention to detail, and a customer-first mindset, you’ll help ensure high-quality outcomes for clients, injured workers, providers, payors, and other key partners.