Remote Senior Intake Specialist: Client Accounts & Claims

Paradigm; USA; Remote; USD 55.000 - 75.000; Vollzeit

Zusammenfassung

Paradigm is seeking a Senior Intake Coordinator for a full-time, remote position. You will own assigned client accounts and collaborate with internal teams to ensure high-quality outcomes for clients and providers.

In this role, you will review and enter claim information, maintain HIPAA compliance, and support operational processes while delivering exceptional customer service. Bilingual English/Spanish is a plus.

Qualifikationen

• Associate degree or equivalent relevant experience.
• Customer service experience, preferably in a call center, production, or client-facing environment.
• Experience with medical billing, medical terminology, and surgical implants.
• Strong data entry, analytical, problem-solving, and organizational skills with excellent attention to detail.
• Proficiency with Microsoft Office and the ability to work efficiently across multiple computer systems.
• Strong written and verbal communication skills with a customer-focused approach.
• Minimum typing speed of 45 WPM.
• Healthcare insurance or healthcare services experience preferred.
• Bilingual English/Spanish skills are a plus.

Aufgaben

• Manage assigned client accounts, ensuring adherence to client protocols and service expectations.
• Partner with clients, providers, and internal teams to support effective program operations.
• Review, interpret, and accurately enter claim information and supporting medical documentation.
• Identify documentation inconsistencies and communicate findings to clients.
• Support savings calculations, appeals, and reconsideration processes.
• Maintain HIPAA and SOC 2 compliance when handling protected health information (PHI).

Jobbeschreibung

Paradigm is seeking a Senior Intake Coordinator for a full-time, remote position. You will own assigned client accounts and collaborate with internal teams to ensure high-quality outcomes for clients and providers.

In this role, you will review and enter claim information, maintain HIPAA compliance, and support operational processes while delivering exceptional customer service. Bilingual English/Spanish is a plus.