Senior Intake Coordinator - Workers' Compensation

Paradigm; United States; Remote; USD 55,000 - 75,000; Full time

Job summary

Paradigm is seeking a Senior Intake Coordinator for a full-time, remote position. You will own assigned client accounts and collaborate with internal teams to ensure high-quality outcomes for clients and providers.

In this role, you will review and enter claim information, maintain HIPAA compliance, and support operational processes while delivering exceptional customer service. Bilingual English/Spanish is a plus.

Qualifications

• Associate degree or equivalent relevant experience.
• Customer service experience, preferably in a call center, production, or client-facing environment.
• Experience with medical billing, medical terminology, and surgical implants.
• Strong data entry, analytical, problem-solving, and organizational skills with excellent attention to detail.
• Proficiency with Microsoft Office and the ability to work efficiently across multiple computer systems.
• Strong written and verbal communication skills with a customer-focused approach.
• Minimum typing speed of 45 WPM.
• Healthcare insurance or healthcare services experience preferred.
• Bilingual English/Spanish skills are a plus.

Responsibilities

• Manage assigned client accounts, ensuring adherence to client protocols and service expectations.
• Partner with clients, providers, and internal teams to support effective program operations.
• Review, interpret, and accurately enter claim information and supporting medical documentation.
• Identify documentation inconsistencies and communicate findings to clients.
• Support savings calculations, appeals, and reconsideration processes.
• Maintain HIPAA and SOC 2 compliance when handling protected health information (PHI).

Job description

Paradigm is seeking a Senior Intake Coordinator for a full-time, remote position.

As a Senior Intake Coordinator, you'll take ownership of assigned client accounts and play a hands-on role in delivering an exceptional customer experience. You’ll become a trusted resource on client-specific requirements, partnering with internal teams to solve problems, clarify needs, and keep claims moving forward. Through collaboration, attention to detail, and a customer-first mindset, you’ll help ensure high-quality outcomes for clients, injured workers, providers, payors, and other key partners.

Key Responsibilities:

• Manage assigned client accounts, ensuring adherence to client protocols and service expectations.
• Partner with clients, providers, and internal teams to support effective program operations.
• Review, interpret, and accurately enter claim information and supporting medical documentation.
• Identify documentation inconsistencies and communicate findings to clients.
• Support savings calculations, appeals, and reconsideration processes.
• Maintain HIPAA and SOC 2 compliance when handling protected health information (PHI).

Qualifications:

• Associate degree or equivalent relevant experience.
• Customer service experience, preferably in a call center, production, or client-facing environment.
• Experience with medical billing, medical terminology, and surgical implants.
• Strong data entry, analytical, problem-solving, and organizational skills with excellent attention to detail.
• Proficiency with Microsoft Office and the ability to work efficiently across multiple computer systems.
• Strong written and verbal communication skills with a customer-focused approach.
• Minimum typing speed of 45 WPM.
• Healthcare insurance or healthcare services experience preferred.
• Bilingual English/Spanish skills are a plus.