Senior InsurTech Partnerships & Operations Lead

Expedia, Inc.; Austin, Northern (TX, KY); Hybrid; USD 79,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Travel discounts

IATAN membership

Job summary

Expedia Group’s InsurTech team seeks a Senior Operations Specialist to own day-to-day operations for insurance partner relationships and to drive cross-functional collaboration across Accounting, Finance, Product, and Customer Service. You will coordinate weekly partner calls, reviews, and dashboards to improve performance and profitability.

The role demands data-driven analysis, strong communication with external partners, and the ability to manage multiple workstreams in a fast-paced

Qualifications

• Structured operator with clarity and process discipline in ambiguous situations.
• Proactive problem solver using data to drive recommendations and decisions.
• Effective communicator and relationship builder with external partners.

Responsibilities

• Own and manage day-to-day operational health of assigned insurance partner relationships.
• Lead regular business reviews and synthesize updates for stakeholders.
• Oversee financial reconciliation and supplier payments with cross-functional teams.
• Troubleshoot technical, connectivity, and compliance issues with minimal escalation.
• Analyze KPIs and translate findings into actionable recommendations.

Skills

Analytical skills

Data-driven decisions

Communication

Organizational skills

Education

Bachelor's degree

Master's degree (nice to have)

Tools

Excel

PowerPoint

Tableau

Job description

Expedia Group’s InsurTech team seeks a Senior Operations Specialist to own day-to-day operations for insurance partner relationships and to drive cross-functional collaboration across Accounting, Finance, Product, and Customer Service. You will coordinate weekly partner calls, reviews, and dashboards to improve performance and profitability.

The role demands data-driven analysis, strong communication with external partners, and the ability to manage multiple workstreams in a fast-paced