Senior Operations Specialist, InsurTech

11105 Expedia, Inc.; Austin (TX); On-site; USD 79,000 - 126,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Employee Assistance Program

Wellness and travel reimbursement

Travel discounts

IATAN membership

Job summary

Expedia Group in Austin is seeking a Senior Operations Specialist to own day-to-day operations within our InsurTech partnerships. You will drive cross-functional collaboration across supply, product, tech, and finance to maintain high partner satisfaction and performance.

The role requires 3–5 years in operations or account/program management, advanced Excel/PowerPoint skills, and a data-driven mindset. Bachelor’s degree required; English proficiency mandatory.

Qualifications

• 3–5 years in operations, account management, program roles in travel or tech.
• Strong data analysis and problem-solving with a proactive approach.
• Excellent written and verbal communication with partners.
• Ability to manage multiple workstreams in a fast-paced environment.
• Bachelor’s degree required; Master’s preferred.

Responsibilities

• Own day-to-day operational health of insurance supply partner relationships.
• Lead weekly partner calls, MBRS, QBRs with insights and action items.
• Oversee financial reconciliation, bookings, and invoicing with accuracy.
• Troubleshoot technical, connectivity, and compliance issues across teams.
• Monitor KPIs and translate findings into recommendations.
• Develop SOPs, SLAs, and supplier dashboards for automation.
• Act as liaison between field operations and leadership.
• Assist with licensing, reporting, and compliance across markets.
• Analyze large datasets to surface actionable insights.

Skills

Operational excellence

Analytical skills

Communication

Project management

Data-driven decisions

Education

Bachelor's degree or equivalent experience

Master’s degree or equivalent

Tools

Excel

PowerPoint

Tableau

Databases

PM tools

Job description

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business. Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.

Senior Operations Specialist, InsurTech

Introduction to the Team

If you seek a collaborative, exciting, and fast-paced environment and are passionate about the traveler journey, you will love Expedia Group’s Global InsurTech team! Expedia Group’s InsurTech team seeks to offer innovative products and solutions that drives our mission to provide: “Peace of Mind to Every Traveler, Everywhere.” The Account Management team plays a key role in building and optimizing our partnerships with leading travel insurance supply partners. As a Senior Operations Specialist, you will take ownership of key operational workstreams that support these partnerships – driving execution, resolving complex issues, and ensuring our supply partners experience a seamless and high-performing relationship with Expedia Group. This is a cross-functional role that requires someone who thrives in ambiguous environments and brings structure, consistency, and proactive thinking to everything they do.

In this role, you will:

• Own and manage the day-to-day operational health of assigned insurance supply partner relationships, serving as a primary point of contact for operational matters and issue resolution.
• Lead the preparation and facilitation of regular business reviews (weekly partner calls, MBRs, QBRs), synthesizing operational updates, performance insights, and action items for internal and external stakeholders.
• Oversee financial reconciliation workstreams – including booking data, supplier payments, and invoice management – ensuring accuracy, identifying discrepancies, and driving resolution in collaboration with Accounting and Finance teams.
• Take the lead on troubleshooting and resolving technical, connectivity, and compliance issues, coordinating across supply, product, tech, and customer service teams with minimal escalation.
• Monitor and analyze key performance metrics (e.g. NPS, attach rates, claims, profitability) and translate findings into clear recommendations and action plans.
• Drive process improvement initiatives, including the development and maintenance of SOPs, SLAs, and supplier performance dashboards, with a focus on automation and scalability.
• Serve as a liaison between field operations and leadership, proactively flagging risks and summarizing cross-team updates.
• Assist with licensing, reporting, and compliance requirements across global markets, staying current on regulatory developments that impact operations.
• Analyze and interpret large datasets to surface actionable insights and support data-driven decision-making.

Experience and Qualifications

• A structured and consistent operator who brings clarity and process discipline to complex, ambiguous situations – you don’t wait to be told what to do, you identify the problem and move toward a solution.
• A proactive problem solver with strong analytical skills and a bias toward using data to drive recommendations and decisions.
• An effective communicator and relationship builder who is comfortable engaging directly with external supply partners, translating operational complexity into clear, professional dialogue.
• Highly organized with strong prioritization skills, able to manage multiple workstreams simultaneously without losing attention to detail.
• Comfortable operating independently in high‑pressure situations and navigating ambiguity with confidence and composure.
• A collaborative team player who cultivates strong cross‑functional relationships and knows how to get things done across a matrixed organization.

Have 3–5 years of relevant experience in an operations, account management, program management, or analyst role – ideally in a travel consumer, insurtech, fintech, consulting, or insurance environment.

Advanced user of Excel and PowerPoint; familiar with relational databases and data visualization/reporting tools (e.g. Tableau); experience with project management tools is a plus.

Bachelor’s degree or equivalent experience required; Master’s degree or equivalent a plus.

Proficiency in English required; additional language skills are a plus.

The total cash range for this position in Austin is $78,500.00 to $110,000.00. Employees in this role have the potential to increase their pay up to $125,500.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

The total cash range for this position in Seattle is $78,500.00 to $110,000.00. Employees in this role have the potential to increase their pay up to $125,500.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Benefits and perks

Expedia Group offers benefits and perks designed to support employees and their families, including medical, dental, and vision coverage, paid time off, an Employee Assistance Program, wellness and travel reimbursement, travel discounts, and International Airlines Travel Agent Network (IATAN) membership.

Accommodation requests

Accommodation requests Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at https://expedia.service-now.com/askeg?id=job_accommodation.

About Expedia Group

About Expedia Group Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease. Expedia connects travelers, partners, and advertisers through its trusted brands, leading technology, and rich first‑party data, delivering predictive, personalized experiences that shape the future of travel. Expedia’s ecosystem includes three flagship consumer brands – Expedia, Hotels.com, and Vrbo – the largest B2B travel business, and a premier advertising network. Guided by an experienced and passionate global team, Expedia helps millions of travelers in more than 70 countries explore the world with confidence and ease.

Equal Opportunity

Equal Opportunity Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization. Expedia Group, Inc. (NASDAQ: EXPE) is the global travel marketplace with one purpose: to help travelers explore the world, one journey at a time.