Senior Insurance Operations Leader

Great American Custom; Los Angeles (CA); On-site; USD 58,000 - 94,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

Wellness programs

Parental leave

Adoption assistance

Tuition reimbursement

Paid time off

Paid holidays

401(k) with company match

Employee stock purchase plan

Commuter benefits

Job summary

Great American Custom, an underwriting division of Great American Insurance Group, is seeking an experienced insurance operations professional in Los Angeles. You will process complex policies, manage data accuracy, generate documents, and handle billing inquiries, while seeking efficiency improvements.

Requires 10 years of experience and a High School Diploma (associate degree preferred); visa sponsorship not available.

Qualifications

• Education: High School Diploma, Associate degree preferred.
• Experience: minimum 10 years in insurance operations or customer service; professional designation such as Property/Casualty license preferred.
• Scope: expertise in insurance policies, data processing systems, and cross-functional guidance.

Responsibilities

• Examines and processes highly complex new insurance policies, renewals, endorsements, and cancellations using various systems.
• Enters or loads complex data into appropriate systems, researching and resolving data discrepancies to ensure accuracy.
• Generates and distributes policy documents, certificates of insurance, and related materials per standards and regulatory requirements.
• Organizes, prepares, and updates comprehensive reports; manages billing status and addresses premium/billing inquiries.
• Identifies opportunities to streamline procedures, boost efficiency, and reduce costs.
• May supervise staff and participate in talent decisions, development, and performance management for direct reports.
• Performs other duties as assigned.

Skills

Insurance policies knowledge

Analytical abilities

Organizational abilities

Interpersonal communication

Coaching/mentoring

Resource for others

Education

High School Diploma

Associate degree preferred

Job description

Great American Custom, an underwriting division of Great American Insurance Group, is seeking an experienced insurance operations professional in Los Angeles. You will process complex policies, manage data accuracy, generate documents, and handle billing inquiries, while seeking efficiency improvements.

Requires 10 years of experience and a High School Diploma (associate degree preferred); visa sponsorship not available.