Strategic Insurance Operations Leader

Summit Consulting; Los Angeles (CA); On-site; USD 39,000 - 62,000; Full time

Job summary

GAIC Great American Insurance Company in Los Angeles is seeking an experienced Insurance Operations professional to examine, load, and process complex policies, renewals, and endorsements while ensuring data integrity. The role includes generating documents, handling billing questions, and mentoring staff in a regulated environment.

Responsibilities also include preparing reports, addressing inquiries, and identifying efficiency improvements to reduce costs, with potential coaching duties for

Qualifications

• High School Diploma required; Associate degree preferred.
• Minimum 10 years of experience in insurance operations or customer service.
• Expert knowledge of insurance data processing systems.
• Licensure in Property/Casualty insurance preferred; strong regulatory awareness.

Responsibilities

• Examines and processes complex new policies, renewals, endorsements, and cancellations.
• Loads data into systems and resolves data discrepancies to ensure accuracy.
• Generates policy documents and certificates of insurance per standards.
• Prepares and updates comprehensive reports; handles billing questions.
• Identifies opportunities to streamline procedures and reduce costs.
• May coach and provide guidance to staff and participate in talent decisions.

Skills

Analytical skills

Organizational skills

Communication skills

Coaching/mentoring

Education

High School Diploma

Associate degree preferred

Job description

GAIC Great American Insurance Company in Los Angeles is seeking an experienced Insurance Operations professional to examine, load, and process complex policies, renewals, and endorsements while ensuring data integrity. The role includes generating documents, handling billing questions, and mentoring staff in a regulated environment.

Responsibilities also include preparing reports, addressing inquiries, and identifying efficiency improvements to reduce costs, with potential coaching duties for