Senior Insurance Operations Associate

Great American Custom; Los Angeles (CA); On-site; USD 30,000 - 46,000; Full time

Benefits offered by this job

Medical insurance

401(k) plan

Paid time off

Commuter benefits

Job summary

Great American Custom is seeking a detail-oriented insurance operations professional for our Downtown Los Angeles office. The role focuses on examining and processing policies, renewals, endorsements, and cancellations, with strong data entry and billing responsibilities.

Candidates should have at least six years in insurance operations or customer service, with knowledge of Excess and Primary lines. A Property/Casualty license is preferred, and on-site presence is required four days weekly.

Qualifications

• Minimum 6 years of experience in insurance operations or customer service.
• Knowledge of Excess and Primary lines of business.
• Licensing in Property/Casualty preferred.
• On-site at Downtown Los Angeles four days a week.

Responsibilities

• Examine and process new policies, complex renewals, endorsements, and cancellations using various systems.
• Enter or load data into systems and resolve data errors.
• Generate and distribute policy documents, certificates of insurance, and related materials.
• Organize, prepare, and update reports; monitor and adjust billing status as needed.
• Identify opportunities to streamline procedures, enhance efficiency, and reduce costs.
• Perform other duties as assigned.

Skills

Policy processing

Data analysis

Customer service

Billing

Attention to detail

Education

High School Diploma

Associate degree preferred

Job description

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group’s member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered and enabled to perform at their best.

Great American Custom, an underwriting division of Great American Insurance Group, dedicates itself to serving client needs and delivering outstanding service. We have made a name for ourselves as a full-service underwriting organization focused on long-term client relationships and customized business solutions. We specialize in providing primary casualty products as well as umbrella and capacity excess products that meet the needs of the commercial market. Our policy holders range from small businesses to complex multi-national corporations and Fortune 1000 accounts.

This position is not eligible for employment visa sponsorship. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

Essential Job Functions And Responsibilities

• Examines and processes new insurance policies, complex renewals, endorsements, and cancellations using various systems.
• Enters or loads data into appropriate systems and researches and resolves data errors.
• Generates and distributes policy documents, certificates of insurance, and other related materials.
• Organizes, prepares, and updates reports. Determines and adjusts billing status as needed.
• Identifies opportunities to streamline procedures, enhance efficiency, and reduce costs.
• Performs other duties as assigned.

Job Requirements

Education:

High School Diploma (Associate degree preferred)

• Great American's culture is built on connection shared learning and strong relationships. To Support this, employees in this role are expected to be on-site at our Downtown Los Angeles office four days a week, with the flexibility to work one day remotely. Core in-office days are Tuesday - Thursday, with fourth day determined by business needs.

Experience

• Generally, a minimum of 6 years of experience in insurance operations or customer service. Completion of or continuing progress toward a professional designation preferred, such as Property/Casualty Insurance license.
• Knowledge in Excess and Primary line of business.

Scope Of Job/Qualifications

• Strong knowledge of local, state, and federal insurance-related policies.
• Advanced analytical and organizational abilities with a focus on prioritization.
• Advanced knowledge of insurance data processing systems.
• Excellent interpersonal and communication skills, analytical, organizational skills, team player and detail oriented.
• May provide training, guidance and assistance to lower-level positions.

Company

GAIC Great American Insurance Company

Salary Range

$22.12 -$33.17

Benefits

We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.

Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process. Learn more at http://www.gaig.com/careers.

• Excludes seasonal employees and interns.