Senior Insurance Account Manager - Remote Lead

Insurance Office of America; Ruskin (FL); Hybrid; USD 90,000 - 110,000; Full time

Job summary

Insurance Office of America seeks a Senior Account Manager for Commercial Lines to manage a defined book of business, drive account retention, and support new business opportunities. You will coordinate daily admin tasks, resolve complex issues, and act as a subject matter expert for the team.

The role requires strong client service capabilities, knowledge of policy administration, billing, claims, and coverage analysis, plus licensing and industry experience.

Qualifications

• 5+ years in account management, or 7+ years in the insurance industry.
• Active licensing; CIC or equivalent preferred.
• Strong analytical, problem-solving, and communication skills.

Responsibilities

• Manage an assigned book of business, ensuring retention and supporting new business.
• Coordinate day‑to‑day administrative and customer service activities.
• Resolve complex issues and ensure no errors or omissions.
• Serve as a subject matter expert for the account management team.
• Maintain policy expirations and renewals.
• Negotiate coverages and present proposals to clients.
• Monitor delinquent accounts and collect balances.
• Maintain agency management systems and carrier/vendor platforms.
• Communicate workload status with the account team.
• Deliver proactive service and quick responses to requests.
• Stay updated on company policies and procedures.
• Seek continuous improvement and adopt best practices.

Skills

Account management

Insurance industry knowledge

Licensing/certifications

Analytical skills

Customer service

Education

High School Diploma

Tools

MS Office

Job description

Insurance Office of America seeks a Senior Account Manager for Commercial Lines to manage a defined book of business, drive account retention, and support new business opportunities. You will coordinate daily admin tasks, resolve complex issues, and act as a subject matter expert for the team.

The role requires strong client service capabilities, knowledge of policy administration, billing, claims, and coverage analysis, plus licensing and industry experience.