Senior Instrument & Network Systems Engineer

Planet Pharma; Pleasanton (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

Roche in Pleasanton, CA, seeks a Senior Systems Support Engineer to service instruments and networked systems across internal campuses in Pleasanton and Santa Clara, with some travel to Santa Clara. You will install, qualify, and maintain equipment and software, emphasizing networking infrastructure including Fortigate firewalls and IP management.

The role requires hands-on instrument service, network troubleshooting, and collaboration with SMEs to resolve complex issues, while documenting

Qualifications

• 5+ years of experience servicing medical/lab equipment and/or supporting networked systems in R&D/hospital/clinical laboratory settings.
• Direct experience configuring and troubleshooting Fortigate firewall/network security appliances.

Responsibilities

• Install/deinstall/relocate instruments and computer control units.
• Perform preventive maintenance (PMs) on instruments.
• Troubleshoot, replace parts, and repair instruments and software.
• Establish, maintain and troubleshoot network connections for remote access to instruments.
• Map and manage IP addresses for networked lab instruments and systems.
• Configure Fortigate firewall devices to ensure secure connectivity.
• Document all service activities in the electronic equipment management database.
• Coordinate onsite/remote network service requests using ServiceNow.

Skills

Fortigate

Networking

IP addressing

Troubleshooting

Instrument service

Documentation

ServiceNow

Team collaboration

Education

Associates degree

Bachelor's degree preferred

Tools

ServiceNow

Job description

Roche in Pleasanton, CA, seeks a Senior Systems Support Engineer to service instruments and networked systems across internal campuses in Pleasanton and Santa Clara, with some travel to Santa Clara. You will install, qualify, and maintain equipment and software, emphasizing networking infrastructure including Fortigate firewalls and IP management.

The role requires hands-on instrument service, network troubleshooting, and collaboration with SMEs to resolve complex issues, while documenting