Senior Instructional Designer - Learning & Ops Impact

Chime; San Francisco (CA); Vor Ort; USD 116.000 - 160.000; Vollzeit

Benefits dieser Stelle

Health benefits

Wellness stipend

Parental leave

Zusammenfassung

Chime is seeking a Senior Instructional Designer to join our Operations and Member Experience Learning & Development team. You will design engaging learning experiences for agents across our BPOs, applying adult learning principles to drive business outcomes through instructor‑led, digital, and micro-learning solutions.

Your work will impact thousands of BPO employees and millions of Chime members. You will collaborate across stakeholders, leverage AI tools to accelerate outputs, and design

Qualifikationen

• Experience designing multi‑modality learning (eLearning, ILT, video, etc.) including simulations and branching scenarios.
• 7+ years of experience in instructional design with various modalities and learning solutions.
• Experience leveraging AI tools in daily workflow to accelerate learning outputs while maintaining quality.
• Experience working in an agile and waterfall (ADDIE) design environment.
• Excellent communication and relationship skills with cross‑level collaboration.
• Strong data analysis skills and evaluation design to meet learning objectives.
• Proficiency with multiple authoring tools (Articulate 360, Camtasia, Captivate, Premiere Pro, iSpring, Canva).

Aufgaben

• Act as a learning consultant to our Disputes Experience line of business; gaining a deep understanding of the business and metrics to craft and recommend learning strategies to drive strong business outcomes.
• Proactively collaborate with team members, subject matter experts, and stakeholders to identify training needs and objectives.
• Flex your analytical muscle to evaluate the effectiveness of learning programs and uncover opportunities to enhance agent skills and performance through learning.
• Apply adult learning principles and instructional design standard methodologies to create engaging & interactive learning solutions and compelling course content, material/media (audio, video, simulations, games, etc.).
• Own the end‑to‑end design and development of learning content, including modes of assessment to measure the effectiveness and application of training.
• Analyze and apply trends and standard methodologies in instructional design and learning technologies to continue to elevate all agents' learning experiences.
• Design learning that reflects an understanding of the diversity of learning styles to ensure that your learning solutions resonate with our increasingly global and diverse audience.

Kenntnisse

Adult learning theory

Instructional design

Multimodal learning

Data analysis

Agile / ADDIE

Communication

Vendor partnerships

Graphic/video production

Tools

Articulate 360 (Rise & Storyline)

Camtasia

Adobe Captivate

Adobe Premiere Pro

iSpring Suite

Canva

Jobbeschreibung

Chime is seeking a Senior Instructional Designer to join our Operations and Member Experience Learning & Development team. You will design engaging learning experiences for agents across our BPOs, applying adult learning principles to drive business outcomes through instructor‑led, digital, and micro-learning solutions.

Your work will impact thousands of BPO employees and millions of Chime members. You will collaborate across stakeholders, leverage AI tools to accelerate outputs, and design