Senior Instructional Designer: ERP & Learning Enablement

Princeton University; Princeton (NJ); On-site; USD 100,000 - 110,000; Full time

Job summary

Princeton University seeks a Senior Instructional Designer to lead a comprehensive learning and user enablement strategy for the faculty information system (Interfolio) and ERP rollout. Based in the Office of the Dean of the Faculty, the role advances instructional design, stakeholder engagement, and knowledge governance across multiple initiatives.

The position drives end-user support, trains diverse audiences, and ensures accessibility and scalability of training assets, while aligning with

Qualifications

• Bachelor's degree or equivalent professional experience in a relevant field.
• 7+ years in instructional design, training, or organizational learning with leadership in multi-stakeholder programs.
• 7+ years enterprise-level end-user technology support in professional or higher ed settings.
• Experience designing and maintaining procedural documentation and knowledge management at scale.
• Experience leading training initiatives tied to large-scale technology implementations (ERP, SIS, HRIS).
• Expert-level proficiency in virtual training platforms and mixed modalities.
• Advanced proficiency in Microsoft Office Suite; ability to work across enterprise systems.
• Strong written and verbal communication; capable of translating technical content for non-technical audiences.
• Solid project management instincts; deadline-driven in fast-moving environments.
• Commitment to diversity, equity, and inclusion in learning design and facilitation.

Responsibilities

• Lead the end-to-end design and execution of a multi-audience training strategy aligned with milestones and change management.
• Serve as the instructional design authority for all training assets including curricula, guides, e-learning, videos, and job aids.
• Facilitate in-person and virtual training events for audiences from end users to large cross-departmental cohorts.
• Own the full training lifecycle: needs assessment, content development, scheduling, logistics, delivery and evaluation.
• Establish standards for training quality, consistency, and accessibility across materials and formats.
• Assess readiness and skill gaps; adapt training approaches to a matrixed university environment.
• Align content with vendor resources while contextualizing to Princeton processes and culture.
• Build scalable training infrastructure to support Interfolio rollout and ERP initiatives.

Skills

Instructional design

End-user training & support

Change management

Project management

Communication

Education

Bachelor's degree or equivalent experience

Instructional design certification (ATD CPLP, Prosci, SHRM)

Tools

Interfolio

ServiceNow

Canvas/Blackboard

Drupal/Content management

Job description

Princeton University seeks a Senior Instructional Designer to lead a comprehensive learning and user enablement strategy for the faculty information system (Interfolio) and ERP rollout. Based in the Office of the Dean of the Faculty, the role advances instructional design, stakeholder engagement, and knowledge governance across multiple initiatives.

The position drives end-user support, trains diverse audiences, and ensures accessibility and scalability of training assets, while aligning with