Senior Instructional Designer - AI-Driven Learning Architect

Charles Schwab Corporation; Westlake (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

Charles Schwab Corporation’s Learning Solutions team seeks a Senior Manager, Instructional Designer to blend hands-on design with strategic partnership. You will analyze needs, design high-impact, measurable learning experiences aligned to business priorities, and contribute to a culture of learning.

Responsibilities span creating content outlines, storyboards, and materials across eLearning, video, virtual and in-person formats while applying ADDIE, WCAG, and Schwab standards.

Qualifications

• At least 6+ years of experience creating self-paced, blended, and instructor-led learning solutions.
• Portfolio demonstrating senior-level work on complex learning solutions and measurable outcomes.
• Formal education, certification, or equivalent training in instructional design, adult learning, or a related field.
• Experience using generative AI to create effective learning solutions and evaluate outputs for quality, accessibility, and responsible use.
• Strong writing and editorial skills with a focus on clarity and ease of understanding.
• Ability to handle large, high complexity projects concurrently.
• Advanced skills in graphic design, video, audio, and multimedia content creation.

Responsibilities

• Design and develop learning experiences using the ADDIE model, grounded in adult learning principles and aligned to business outcomes.
• Conduct needs analyses to define learning goals, delivery methods, project scope, and success measures.
• Build training plans that address the who, what, when, where, why, and how, with a focus on achieving business results through learning.
• Create content outlines, storyboards, prototypes, and other design artifacts to support development.
• Develop effective learning materials for multiple modalities, such as eLearning, video, virtual and in-person instruction.
• Write clear, compelling training content that simplifies complex topics while following Schwab’s writing standards.
• Define requirements, scope, timelines, and work plans to meet milestones and delivery deadlines.
• Manage the review and feedback process to ensure quality and alignment.
• Apply team standards, WCAG, and established processes and policies.
• Build and maintain strong partnerships with stakeholders, colleagues, and subject matter experts.
• Facilitate productive project meetings by setting goals, communicating clearly, and listening actively.
• Communicate risks, needs, and recommendations when scope shifts or challenges arise.
• Use visual and instructional design principles to create graphics and visuals that enhance learning.
• Apply AI thoughtfully in learning design to improve efficiency, strengthen learning experiences, and support responsible, measurable business outcomes.
• Contribute to team strategy and the continued evolution of Learning Solutions as a learning organization.
• Share expertise and elevate design practices through consultation, feedback, and mentorship.
• Evaluate learning effectiveness using data and feedback to improve learner and business outcomes.

Skills

Instructional design

Editorial/writing

Project management

Graphic design

Video production

Generative AI in learning

Cross-functional collaboration

Education

Formal education in instructional design or related field

Tools

Adobe Creative Suite

Articulate 360

Job description

Charles Schwab Corporation’s Learning Solutions team seeks a Senior Manager, Instructional Designer to blend hands-on design with strategic partnership. You will analyze needs, design high-impact, measurable learning experiences aligned to business priorities, and contribute to a culture of learning.

Responsibilities span creating content outlines, storyboards, and materials across eLearning, video, virtual and in-person formats while applying ADDIE, WCAG, and Schwab standards.