Senior Instructional Design Leader — AI Learning Solutions

Madison Square Garden Entertainment Corp.; New York (NY); On-site; USD 83,000 - 145,000; Full time

Job summary

Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse audiences.

The Company's portfolio includes New York's Madison Square Garden, Radio City Music Hall, Beacon Theatre, and other iconic venues; and The Chicago Theatre, hosting concerts and events for millions yearly. The Manager, Instructional Design & AI Learning Solutions serves as the senior subject matter expert for

Qualifications

• Bachelor's degree in Instructional Design, Education, Learning Technologies, Organizational Development, HR, or related field.
• 8+ years of experience in instructional design, learning experience design, or talent development.
• Deep expertise in adult learning, learning science, and modern learning technologies.
• Experience applying AI-enabled tools to learning design, content development, or knowledge management.
• Strong consulting, facilitation, communication, and stakeholder management skills.

Responsibilities

• Serve as the organization's senior instructional design expert and trusted advisor.
• Lead design of complex enterprise learning solutions aligned to strategic business priorities.
• Conduct learning needs, audience, and performance analyses to identify effective solutions.
• Establish and continuously improve instructional design standards, methodologies, templates, and governance.
• Design and review digital, instructor-led, virtual, and blended learning experiences.
• Drive adoption and optimization of existing learning technologies, platforms, and authoring tools.
• Lead exploration, testing, and implementation of AI-powered learning design and content development tools.
• Develop best practices for responsible use of generative AI in learning workflows.
• Consult with senior leaders, HR, SMEs, and project teams on learning strategy and capability development.
• Mentor instructional designers and share best practices without direct people-management accountability.
• Use analytics, learner feedback, and business metrics to continuously improve learning outcomes.
• Serve as a learning innovation leader, identifying emerging practices and recommending scalable solutions.
• Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site.

Skills

Adult learning

Learning science

Learning technologies

AI in learning design

Consulting

Facilitation

Communication

Stakeholder management

Education

Bachelor's degree in Instructional Design, Education, Learning Technologies, Organizational Development, HR, or related field

Job description

Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse audiences.

The Company's portfolio includes New York's Madison Square Garden, Radio City Music Hall, Beacon Theatre, and other iconic venues; and The Chicago Theatre, hosting concerts and events for millions yearly. The Manager, Instructional Design & AI Learning Solutions serves as the senior subject matter expert for