Manager Instructional Design

MSG Entertainment Holdings, LLC; New York (NY); On-site; USD 83,000 - 145,000; Full time

Job summary

MSG Entertainment is seeking a Manager, Instructional Design & AI Learning Solutions in New York. This senior individual contributor will shape enterprise learning strategy, standards, and AI-enabled tooling adoption across the organization.

You will consult with senior leaders, HR, and SMEs, design diverse learning experiences, and mentor designers while advancing innovative, scalable learning solutions on-site at NYC venues.

Qualifications

• 8+ years of experience in instructional design, learning experience design, or talent development.
• Deep expertise in adult learning, learning science, and modern learning technologies.
• Experience applying AI-enabled tools to learning design, content development, or knowledge management.

Responsibilities

• Serve as the senior instructional design expert and trusted advisor.
• Lead design of complex enterprise learning solutions aligned to business priorities.
• Conduct needs, audience, and performance analyses to identify effective solutions.
• Establish and improve instructional design standards, templates, and governance.
• Design and review digital, instructor-led, virtual, and blended learning experiences.
• Drive adoption and optimization of learning technologies and authoring tools.
• Lead exploration and implementation of AI-powered learning design.
• Develop best practices for responsible use of generative AI in learning workflows.
• Consult with senior leaders, HR, SMEs, and project teams on learning strategy.

Skills

Adult learning

Learning science

AI tools

Stakeholder management

Facilitation

Communication

Consulting

Education

Bachelor's degree in Instructional Design

Job description

Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s portfolio includes a collection of world-renowned venues – New York’s Madison Square Garden, Infosys Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for more than 90 years. More information is available at www.msgentertainment.com.

Who are we hiring?

The Manager, Instructional Design & AI Learning Solutions serves as the senior subject matter expert for instructional design strategy, learning experience architecture, and emerging learning technologies. This role leads the design of enterprise learning solutions, establishes instructional design standards, and drives adoption of AI-enabled tools and methodologies that improve learning effectiveness, efficiency, and scalability. This is an individual contributor role with significant influence across learning strategy, solution design, and learning innovation initiatives.

What will you do?

• Serve as the organization’s senior instructional design expert and trusted advisor.
• Lead design of complex enterprise learning solutions aligned to strategic business priorities.
• Conduct learning needs, audience, and performance analyses to identify effective solutions.
• Establish and continuously improve instructional design standards, methodologies, templates, and governance.
• Design and review digital, instructor-led, virtual, and blended learning experiences.
• Drive adoption and optimization of existing learning technologies, platforms, and authoring tools.
• Lead exploration, testing, and implementation of AI-powered learning design and content development tools.
• Develop best practices for responsible use of generative AI in learning workflows.
• Consult with senior leaders, HR, SMEs, and project teams on learning strategy and capability development.
• Mentor instructional designers and share best practices without direct people-management accountability.
• Use analytics, learner feedback, and business metrics to continuously improve learning outcomes.
• Serve as a learning innovation leader, identifying emerging practices and recommending scalable solutions.
• Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site.

What do you need to succeed?

Bachelor’s Degree or equivalent work experience required, or relevant degree in instructional design

• Bachelor’s degree in Instructional Design, Education, Learning Technologies, Organizational Development, HR, or related field.
• 8+ years of experience in instructional design, learning experience design, or talent development.
• Deep expertise in adult learning, learning science, and modern learning technologies.
• Experience applying AI-enabled tools to learning design, content development, or knowledge management.
• Strong consulting, facilitation, communication, and stakeholder management skills.

SUPERVISION:

• NA

SPECIAL REQUIREMENTS OF THE JOB:

Will this role require travel? Does this role have specific physical demands? Will this job require operation of a vehicle?

• Regular presence across NYC venues required

#LI-Onsite

Pay Range

$83,000—$145,000 USD

At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.

We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. MSG complies with all applicable federal, state, and local laws governing nondiscrimination, including consideringrequests for reasonable accommodations as required.