Senior Institutional Partnerships Manager

Basta; New York (NY); On-site; USD 110,000 - 160,000; Full time

Job summary

Basta seeks a Senior Account Manager in NYC to own post-sale relationships with university, K–16, and nonprofit partners. The role emphasizes proactive health management, renewal readiness, and cross-team collaboration to drive value and reduce friction for partners.

You will own onboarding, set expectations, coordinate internally, and ensure partners understand Basta’s offerings while navigating a complex institutional landscape. 4–6 yearly NYC travel is expected.

Qualifications

• Manage a portfolio of institutional customers with ongoing relationships and clear success plans.
• Lead onboarding, implementation, and ongoing customer support to translate commitments into a smooth partner experience.
• Be proactive about account health, spotting risks and surfacing opportunities early.
• Build trust with senior institutional stakeholders and communicate clearly across teams.
• Use systems and data to stay ahead of work, tracking commitments and partner health.

Responsibilities

• Own the institutional partner relationship and ensure clear expectations and next steps.
• Lead partner onboarding and implementation with timelines, responsibilities, milestones, and expectations.
• Monitor satisfaction, engagement, and other health signals to identify risks early; coordinate resolution with internal owners.
• Develop repeatable onboarding, communication, and renewal processes to scale partner management.

Skills

Portfolio management

Relationship building

Cross-team coordination

Proactive account health

Data-driven / CRM use

Job description

Basta seeks a Senior Account Manager in NYC to own post-sale relationships with university, K–16, and nonprofit partners. The role emphasizes proactive health management, renewal readiness, and cross-team collaboration to drive value and reduce friction for partners.

You will own onboarding, set expectations, coordinate internally, and ensure partners understand Basta’s offerings while navigating a complex institutional landscape. 4–6 yearly NYC travel is expected.