Senior Inside Sales Representative

System One, Inc.; Waukesha (WI); On-site; USD 70,000 - 90,000; Full time

Job summary

System One in Waukesha, WI is seeking a Senior Inside Sales Representative to proactively respond to inbound inquiries, generate quotes, and support the sales cycle from initial contact through order fulfillment.

You will cross-sell, build long-term customer relationships, and coordinate with cross-functional teams to ensure customer satisfaction. 3–5 years of inside sales in an industrial distribution environment is preferred, with strong communication and technical background.

Qualifications

• 3–5 years of inside sales experience in an industrial distribution environment.
• Proven track record of achieving sales goals and providing excellent customer service.
• Strong communication skills (verbal and written).
• Proficiency with CRM systems and Microsoft Office.
• Technical degree (Engineering, Business, Technical Sales) or higher education.
• Familiarity with extrusion industry products, components, and applications.
• Experience using advanced quoting tools or ERP systems.
• Customer-centric mindset and strong organizational skills.

Responsibilities

• Proactively respond to inbound sales inquiries via phone, email, and online channels.
• Generate quotes and proposals for parts and components relevant to extrusion and related markets.
• Support the sales cycle from initial contact through order placement and fulfillment.
• Cross-sell and upsell based on customer needs and industry knowledge.
• Collaborate with outside sales, technical specialists, and operations to meet customer expectations.
• Build and maintain long-term relationships with customers.
• Act as primary contact for assigned accounts and ensure customer satisfaction.
• Resolve routine issues and escalate complex matters as needed.
• Coordinate with internal teams for timely delivery and service execution.
• Accurately enter and maintain CRM data for customers, leads, opportunities, and orders.
• Track sales activities, pipeline, and forecast information.
• Produce reports to support sales performance and market insights.
• Develop and maintain understanding of products, industry trends, and competitors.

Skills

Strong communication

Customer-centric mindset

Team collaboration

Problem-solving

Negotiation

Listening skills

Time management

Education

Technical degree (Engineering / Business / Technical Sales) or higher

Tools

CRM systems

Microsoft Office (Excel, Outlook, Word)

Quoting tools / ERP systems

Job description

Job Title: Senior Inside Sales Representative
Location: Waukesha, WI
Type: Direct Hire
Work Model: Onsite

Responsibilities

• Proactively respond to inbound sales inquiries via phone, email, and online channels.
• Generate quotes and proposals for parts and components relevant to the extrusion industry and adjacent markets.
• Support the sales cycle from initial contact through order placement and fulfillment.
• Cross-sell and upsell products based on customer needs and industry knowledge.
• Collaborate with outside sales, technical specialists, and operations to meet customer expectations.
• Build and maintain strong, long-term relationships with customers.
• Act as a primary point of contact for assigned accounts, ensuring customer satisfaction.
• Resolve routine issues and elevate complex matters appropriately.
• Coordinate with internal teams to ensure timely delivery and service execution.
• Accurately enter and maintain customer, lead, opportunity, and order data in the CRM system.
• Track sales activities, pipeline status, and forecast information.
• Produce reports to support sales performance measurement and market insights.
• Develop and maintain a strong understanding of products, industry trends, and competitor offerings.
• Communicate technical information clearly and professionally to both internal and external stakeholders.
• Demonstrate strong listening, problem-solving, and negotiation skills.
• Work collaboratively as part of a team while managing individual responsibilities.

Requirements

• 3-5 years of inside sales experience in an industrial distribution environment.
• Proven track record of achieving sales goals and providing excellent customer service.
• Strong communication skills (verbal and written).
• Proficiency with CRM systems and Microsoft Office (Excel, Outlook, Word).
• Technical degree (e.g., Engineering, Business, Technical Sales) or higher education.
• Familiarity with extrusion industry products, components, and applications.
• Experience using advanced quoting tools or ERP systems.
• Customer-centric mindset
• Strong organizational and time-management skills
• Ability to learn and articulate complex product information
• Resilience and positive attitude in a fast-paced sales environment
• Team collaboration and accountability

System One, and its subsidiaries including Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

#LI-SM1
Ref: #706-IT York