Senior Inside Sales & Product Solutions Specialist

SunSource; Northborough (MA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Equal Employment Opportunity Employer

E-Verify participation

Job summary

SunSource, through The Hope Group in Northborough, MA, is seeking a Customer Service Representative to perform various customer servicing duties, including order editing and data entry for a wide variety of products.

The role requires extensive product knowledge and the ability to assist customers effectively. Responsibilities include managing inquiries, providing pricing, and working to resolve customer complaints. The position is crucial for maintaining efficiency and customer satisfaction.

Qualifications

• Extensive knowledge of product characteristics and applications.
• Ability to resolve customer inquiries and complaints effectively.
• Experience in data entry and computer order processing.

Responsibilities

• Receive and review inquiries and orders for correct identification.
• Assist customers in product selection and application.
• Enter orders into the computer and maintain pricing.

Skills

Customer servicing

Order editing

Data entry

Product knowledge

Job description

SunSource, through The Hope Group in Northborough, MA, is seeking a Customer Service Representative to perform various customer servicing duties, including order editing and data entry for a wide variety of products.

The role requires extensive product knowledge and the ability to assist customers effectively. Responsibilities include managing inquiries, providing pricing, and working to resolve customer complaints. The position is crucial for maintaining efficiency and customer satisfaction.