Senior Inside Sales & Parts Specialist

The Hope Group, A SunSource Company; Northborough (MA); Presencial; USD 45.000 - 60.000; Jornada completa

Descripción de la vacante

The Hope Group, A SunSource Company, seeks a Customer Service Representative for their Northborough location. The role involves managing customer inquiries, order editing, pricing, and product recommendations. Candidates must have extensive product knowledge and strong customer service skills.

The position also requires entering orders into the system, resolving customer complaints, and sourcing items from suppliers. Opportunities for business development and training new representatives are included as part of the role. Join a team committed to meeting customer needs effectively.

Formación

• Extensive specialized knowledge of the characteristics and application of products.
• Ability to assist customers in product selection and provide recommendations.
• Strong computer skills for data entry and order processing.

Responsabilidades

• Receive and process customer inquiries and orders.
• Provide pricing and product recommendations to customers.
• Educate customers on The Hope Group's products and services.
• Participate in business development efforts by contacting potential customers.
• Assist in training new customer service representatives.

Conocimientos

Customer service

Order management

Problem-solving

Product knowledge

Descripción del empleo

The Hope Group, A SunSource Company, seeks a Customer Service Representative for their Northborough location. The role involves managing customer inquiries, order editing, pricing, and product recommendations. Candidates must have extensive product knowledge and strong customer service skills.

The position also requires entering orders into the system, resolving customer complaints, and sourcing items from suppliers. Opportunities for business development and training new representatives are included as part of the role. Join a team committed to meeting customer needs effectively.