Senior Inside Sales—CAD & Dealer Support

MI Windows and Doors LLC; United States; On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(k) with company match

Paid time off

Health insurance

Job summary

MI Windows & Doors, part of MITER Brands, is seeking an Inside Sales Associate to support our dealer partners through exceptional customer service and sales support. This role serves as the primary point of contact for dealer orders, customer inquiries, and account support within an assigned territory.

The Inside Sales Associate acts as a critical liaison between customers, Outside Sales Representatives, Production, Credit, Delivery, and other internal departments to ensure a seamless customer

Qualifications

• High School Diploma or GED required.
• Minimum of two (2) years of customer service experience utilizing an enterprise business system.
• Experience in manufacturing, distribution, building products, or related industries preferred.
• CAD drawing experience is a plus.

Responsibilities

• Respond to dealer and customer inquiries accurately, professionally, and in a timely manner.
• Serve as the primary point of contact for assigned dealer accounts and territories.
• Partner closely with Outside Sales Representatives to address customer concerns and resolve service-related issues.
• Act as a technical resource utilizing CAD drawings, product specifications, and reference materials.
• Coordinate with Production, Credit, Transportation, and other internal departments to support order fulfillment and customer satisfaction.
• Process, review, and release dealer orders, ensuring accuracy and completeness.
• Manage order acknowledgments, revisions, updates, and communication throughout the order lifecycle.
• Conduct outbound calls and proactive customer outreach to strengthen dealer relationships and support sales growth.
• Monitor customer accounts and proactively identify opportunities to improve service and communication.
• Maintain accurate customer records and account activity within company systems.
• Support continuous improvement initiatives and departmental objectives.
• Demonstrate and model MITER Brands' Core Values in all customer and team interactions.

Education

High School Diploma or GED

Tools

ERP systems

CRM systems

CAD drawings

MS Excel

Product specifications

Job description

MI Windows & Doors, part of MITER Brands, is seeking an Inside Sales Associate to support our dealer partners through exceptional customer service and sales support. This role serves as the primary point of contact for dealer orders, customer inquiries, and account support within an assigned territory.

The Inside Sales Associate acts as a critical liaison between customers, Outside Sales Representatives, Production, Credit, Delivery, and other internal departments to ensure a seamless customer