B2B Inside Sales & Account Support Specialist

MITER Brands; Gratz (PA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

401(k) with company match

Paid time off

Health insurance

Life insurance

Job summary

MITER Brands is seeking an Inside Sales Representative for the Gratz, PA facility. You will be the main contact for MI Dealer accounts, handling orders, providing product and pricing information, and coordinating with internal teams to ensure accurate, timely deliveries and exceptional service.

The role requires a customer-focused mindset, strong communication, and the ability to multitask in a fast-paced environment, with standard hours and potential overtime as needed.

Qualifications

• 2 to 3 years of customer service experience.
• Inside sales, order management, or account management experience preferred.
• Experience in manufacturing, construction, or building products is a plus.
• Proficiency with business software applications.

Responsibilities

• Serve as the primary contact for assigned customer accounts, managing orders and inquiries with professionalism and responsiveness.
• Respond to customer calls and emails, providing accurate product, pricing, and order information.
• Process customer orders accurately and ensure timely order entry.
• Act as a liaison between customers and internal departments to resolve order-related questions and issues.
• Expedite special orders and coordinate activities to meet customer delivery requirements.
• Communicate updates regarding products, procedures, pricing, and market changes to customers.
• Build and maintain strong relationships with customers to support long-term business success.
• Monitor customer needs and proactively identify solutions to enhance service.
• Maintain accurate records and documentation related to customer interactions and orders.
• Perform administrative and clerical duties as required.
• Support departmental initiatives and perform additional duties as assigned.

Skills

Customer service

Communication skills

Multi-tasking

Problem solving

Attention to detail

Team collaboration

Microsoft Office

Education

High school diploma

Tools

Microsoft Office

Job description

MITER Brands is seeking an Inside Sales Representative for the Gratz, PA facility. You will be the main contact for MI Dealer accounts, handling orders, providing product and pricing information, and coordinating with internal teams to ensure accurate, timely deliveries and exceptional service.

The role requires a customer-focused mindset, strong communication, and the ability to multitask in a fast-paced environment, with standard hours and potential overtime as needed.