Senior Infusion Scheduler – Hematology/Oncology Lead

UCLA Health; Santa Monica (CA); Presencial; USD 44 000 - 63 000; Tempo integral

Resumo da oferta

UCLA Health in Santa Monica, CA, is seeking a Lead Scheduler for Hematology-Oncology. You will train schedulers and PAO agents, manage infusion scheduling, and coordinate with charge nurses to maintain nurse-to-patient ratios.

The role requires in-depth hem-onc scheduling knowledge and the ability to review daily infusion and lab schedules, block MD/treatment calendars in CareConnect, and coordinate referrals and research visits. This position is on-site with occasional travel between offices.

Qualificações

• At least two years oncology scheduling experience.
• Ability to make independent judgements and to evaluate complex issues.
• Administrative abilities to resolve complex and sensitive issues with diplomacy.
• Oral communication skills to speak with individuals of varying backgrounds to obtain and convey specific information.
• Ability to establish and maintain cooperative working relationships with physicians, staff, patients and all personnel.
• Typing skills to prepare forms, manuscripts, and correspondence with speed and accuracy.
• Ability to follow proper channels of policies & procedures, communication & work standards.
• Skill to organize tasks to facilitate smooth work/patient flow.
• Knowledge to schedule patient appointments and encounter patients using the CareConnect.
• Knowledge to schedule patients for referrals to specialists.
• Demonstrated ability to be punctual and maintain a satisfactory attendance record.
• Ability to work overtime in cases of emergency.
• Demonstrated ability to be punctual and maintain a satisfactory attendance record.
• Skill in maintaining a harmonious work atmosphere, practicing excellent customer service.
• Skill in speaking and writing clearly and using proper grammar.
• Available transportation to commute between hem-onc offices.

Responsabilidades

• Lead Scheduler duties for Hematology-Oncology, train schedulers and PAO agents, and manage daily scheduling workflows.
• Schedule and coordinate follow-up appointments, cancellations, research visits, and infusion appointments.
• Block MD and treatment schedules in CareConnect; ensure proper authorizations; manage demographics and referrals.
• Collaborate closely with PAO, physicians, nurses, and Clinical Research Coordinators to optimize patient care.

Conhecimentos

Oncology scheduling

Independent judgement

Diplomacy

Oral communication

Team collaboration

Typing speed

Policy adherence

Task organization

CareConnect scheduling

Referral scheduling

Punctuality

Overtime readiness

Customer service

Clear writing

Commute between offices

Ferramentas

CareConnect

Descrição da oferta de emprego

UCLA Health in Santa Monica, CA, is seeking a Lead Scheduler for Hematology-Oncology. You will train schedulers and PAO agents, manage infusion scheduling, and coordinate with charge nurses to maintain nurse-to-patient ratios.

The role requires in-depth hem-onc scheduling knowledge and the ability to review daily infusion and lab schedules, block MD/treatment calendars in CareConnect, and coordinate referrals and research visits. This position is on-site with occasional travel between offices.