Lead Infusion Scheduler - Oncology, Santa Monica

UCLA Health; Santa Monica (CA); On-site; USD 44,000 - 63,000; Full time

Job summary

UCLA Health in Santa Monica, CA, is seeking a Lead Scheduler for Hematology-Oncology. You will train schedulers and PAO agents, manage infusion scheduling, and coordinate with charge nurses to maintain nurse-to-patient ratios.

The role requires in-depth hem-onc scheduling knowledge and the ability to review daily infusion and lab schedules, block MD/treatment calendars in CareConnect, and coordinate referrals and research visits. This position is on-site with occasional travel between offices.

Qualifications

• At least two years oncology scheduling experience.
• Ability to make independent judgements and to evaluate complex issues.
• Administrative abilities to resolve complex and sensitive issues with diplomacy.
• Oral communication skills to speak with individuals of varying backgrounds to obtain and convey specific information.
• Ability to establish and maintain cooperative working relationships with physicians, staff, patients and all personnel.
• Typing skills to prepare forms, manuscripts, and correspondence with speed and accuracy.
• Ability to follow proper channels of policies & procedures, communication & work standards.
• Skill to organize tasks to facilitate smooth work/patient flow.
• Knowledge to schedule patient appointments and encounter patients using the CareConnect.
• Knowledge to schedule patients for referrals to specialists.
• Demonstrated ability to be punctual and maintain a satisfactory attendance record.
• Ability to work overtime in cases of emergency.
• Demonstrated ability to be punctual and maintain a satisfactory attendance record.
• Skill in maintaining a harmonious work atmosphere, practicing excellent customer service.
• Skill in speaking and writing clearly and using proper grammar.
• Available transportation to commute between hem-onc offices.

Responsibilities

• Lead Scheduler duties for Hematology-Oncology, train schedulers and PAO agents, and manage daily scheduling workflows.
• Schedule and coordinate follow-up appointments, cancellations, research visits, and infusion appointments.
• Block MD and treatment schedules in CareConnect; ensure proper authorizations; manage demographics and referrals.
• Collaborate closely with PAO, physicians, nurses, and Clinical Research Coordinators to optimize patient care.

Skills

Oncology scheduling

Independent judgement

Diplomacy

Oral communication

Team collaboration

Typing speed

Policy adherence

Task organization

CareConnect scheduling

Referral scheduling

Punctuality

Overtime readiness

Customer service

Clear writing

Commute between offices

Tools

CareConnect

Job description

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Work Location: Santa Monica, CA, USA

Work Schedule

Posted Date

10/14/2026

Salary Range: $31.88 - 45.66 Hourly

Employment Type

Duration

indefinite

Job #

33468

Primary Duties and Responsibilities

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In this role, you will serve as the Lead Scheduler for Hematology-Oncology, working primarily in the Santa Monica office with periodic travel to other hem-onc community offices. You will be expected to use in-depth knowledge of hem/onc clinic and research scheduling, including infusion scheduling, to train all schedulers and Patient Communication Center agents. In addition to initial training, you will serve as a primary resource for all schedulers and PAO agents. You will possess knowledge of chemotherapy regimens and work closely with the charge nurses to ensure appropriate nurse to patient ratios. You will review daily infusion and lab schedules to ensure providers are attached. In addition to the lead duties, you will be expected to handle the daily tasks of a clinic scheduler including, scheduling and coordinating follow-up appointments and cancellations, scheduling research visits based on study schedule templates and scheduling infusion appointments based on length of treatment and nurse to patient ratio for assigned providers. You will also block MD and treatment schedules in CareConnect when requested; ensure valid authorization is obtained prior to scheduling appointments; complete demographics in CareConnect; coordinate referrals with other offices, including outside home health care; constantly monitor and handle CareConnect In-Basket and email messages and print After Visit Summaries. You will work very closely with the PAO, physician liaison/PSRs, all providers, charge nurses and Clinical Research Coordinators.

Salary range: $31.88/hr - $45.66/hr

Job Qualifications

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Required:

• At least two years oncology scheduling experience.
• Ability to make independent judgements and to evaluate complex issues.
• Administrative abilities to resolve complex and sensitive issues with diplomacy.
• Oral communication skills to speak with individuals of varying backgrounds to obtain and convey specific information.
• Ability to establish and maintain cooperative working relationships with physicians, staff, patients and all personnel.
• Typing skills to prepare forms, manuscripts, and correspondence with speed and accuracy.
• Ability to follow proper channels of policies & procedures, communication & work standards.
• Skill to organize tasks to facilitate smooth work/patient flow.
• Knowledge to schedule patient appointments and encounter patients using the CareConnect.
• Knowledge to schedule patients for referrals to specialists.
• Demonstrated ability to be punctual and maintain a satisfactory attendance record.
• Ability to work overtime in cases of emergency.
• Demonstrated ability to be punctual and maintain a satisfactory attendance record.
• Skill in maintaining a harmonious work atmosphere, practicing excellent customer service.
• Skill in speaking and writing clearly and using proper grammar.
• Available transportation to commute between hem-onc offices.

As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer. Current/former UC employees are subject to a personnel file review.