Senior Infrastructure Operations Lead - Hybrid & Security

Diversity Jobsite; United States; Hybrid; USD 120,000 - 160,000; Full time

Job summary

Natural Resources Wales is seeking a Lead Infrastructure Operations Engineer to ensure critical ICT services are secure, resilient, and effectively managed across the organisation.

You will provide technical leadership for live service operations, manage incidents and changes, work with suppliers and internal teams, and drive improvements in monitoring, security, and service delivery.

Qualifications

• Senior role leading infrastructure operations and ITIL-aligned processes.
• Experience managing large-scale hybrid infrastructure (physical and virtual).
• Knowledge of security, incident management, and change control best practices.

Responsibilities

• Lead the operation, support, and maintenance of physical and virtual infrastructure to ensure performance and resilience.
• Oversee incident and problem resolution, identify root causes, and ensure timely restoration of services.
• Support change and service transition by embedding operational readiness and resilience in delivery.
• Guide service improvement and roadmaps using monitoring data and stakeholder feedback.

Job description

Natural Resources Wales is seeking a Lead Infrastructure Operations Engineer to ensure critical ICT services are secure, resilient, and effectively managed across the organisation.

You will provide technical leadership for live service operations, manage incidents and changes, work with suppliers and internal teams, and drive improvements in monitoring, security, and service delivery.