Senior Infrastructure Engineer - Mainframe & SRE Lead

Fairygodboss; Columbus (OH); On-site; USD 140,000 - 180,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Lead Infrastructure Engineer to join the Mainframe and Mid-Range Compute Site Reliability and Engineering (SRE) team.

You will apply your depth of knowledge to all aspects of Infrastructure Support and Software Development Lifecycle, partnering constantly with stakeholders to stay focused on common goals. We emphasize collaboration, experimentation, and continuous improvement, with AI-assisted practices to accelerate infrastructure analysis and ensure resiliency

Qualifications

• Formal training or certification on software engineering concepts and 5+ years applied experience.
• 10+ experience in operating and managing the operations of IBM z-Series environments.
• Demonstrated leadership of Operational and SRE Teams in a 24X7 support environment including all aspects of people management.
• Understanding of infrastructure architecture including servers, storage, network, database, and application components.
• Extensive knowledge "Replication" technologies' such as IBM CSM and GDPS.
• Expertise in administering z-Series and Hardware Management Console (HMC) including Firmware/Microcode upgrades.
• Demonstrated understanding of security standards including a working knowledge of SSH protocol. & working knowledge of transaction-based systems, IMS, CICS, DB2 and WebSphere
• Experience in managing ServiceNow including workflow/ticket/resolution management across a global environment 24X7. & demonstrated expertise in Incident/Problem/Change management process and procedures.
• Able to troubleshoot priority incidents, facilitate blameless post-mortems and ensure permanent closure of incidents.
• Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support infrastructure engineering workflows with strong validation habits and awareness of data sensitivity.
• Ability to review and validate AI-assisted recommendations before implementation, escalating when uncertain and ensuring outcomes align to resiliency, security, and auditability expectations.

Responsibilities

• Lead teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm.
• Execute policies and procedures that ensure operational stability and availability.
• Monitor production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools.
• Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration.
• Lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure.
• Ability to host and participate in bridge calls and communicate effectively to large group of individuals at all levels.
• Responsible for administering, troubleshooting Mainframe related components.
• Ability to work in large, collaborative teams to achieve organizational goals.
• Uses enterprise-authorized AI capabilities within the work environment to accelerate infrastructure analysis and design documentation, validating outputs and handling operational data according to sensitivity and security requirements.
• Applies reuse-first, AI-assisted practices within delivery and automation routines to identify recurring issues and validate remediation options, ensuring changes are traceable/auditable and aligned to resiliency and security expectations.

Skills

IBM z-Series operations

SRE leadership

Mainframe administration

Incident/Change management

AI-assisted infrastructure

SSH security

Education

Formal training or certification in software engineering concepts

Tools

IBM z-Series tooling (HMC, Firmware)

CICS / IMS / DB2 / WebSphere

Job description

JPMorgan Chase & Co. is seeking a Lead Infrastructure Engineer to join the Mainframe and Mid-Range Compute Site Reliability and Engineering (SRE) team.

You will apply your depth of knowledge to all aspects of Infrastructure Support and Software Development Lifecycle, partnering constantly with stakeholders to stay focused on common goals. We emphasize collaboration, experimentation, and continuous improvement, with AI-assisted practices to accelerate infrastructure analysis and ensure resiliency