Senior Information Technology Support Engineer

Franklin Fitch; New York (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

Franklin Fitch is seeking a Senior IT Support Engineer to join its growing US operation as one of the first technology hires. You will serve as the primary local IT contact, delivering hands-on end-user support, coordinating technology projects, and partnering with senior leadership to align services with business needs.

This role offers autonomy, exposure to top executives, and a pivotal opportunity to shape the firm's technology function across the United States.

Qualifications

• Experience supporting professional services or legal environments.
• Strong end-user support and desktop engineering background.
• Familiarity with legal applications (document management, practice management).
• Experience in law firms, legal services, or MSP supporting legal clients.

Responsibilities

• Serve as the primary technology contact for the US office.
• Deliver white-glove IT support to legal professionals and senior stakeholders.
• Coordinate office technology projects (relocations, fit-outs, cabling, connectivity, vendor management).
• Work with leadership to ensure technology services align with business needs.
• Support and administer Microsoft 365 technologies and end-user environments.
• Manage relationships with third-party suppliers and service providers.
• Assist with onboarding, hardware deployment, and office expansion.
• Act as an escalation point for complex technical issues.

Skills

End-user support

Stakeholder management

Communication

Technical hands-on

Tools

Microsoft 365

Windows OS

Endpoint management

Job description

A growing international legal services organization is seeking a Senior IT Support Engineer to become one of the first technology hires supporting its expanding US operation.

This is a unique opportunity to join a well-established business at a pivotal stage of growth and play a key role in shaping the firm's technology function across the United States. You'll act as the primary local IT contact, combining hands-on technical support with stakeholder management and operational oversight.

Responsibilities:

• Serve as the primary technology contact for the US office.
• Deliver white-glove IT support to legal professionals and senior stakeholders.
• Coordinate office technology projects, including relocations, fit-outs, cabling, connectivity, and vendor management.
• Work closely with leadership to ensure technology services align with business needs.
• Support and administer Microsoft 365 technologies and end-user environments.
• Manage relationships with third-party suppliers and service providers.
• Assist with onboarding, hardware deployment, and office expansion initiatives.
• Act as an escalation point for complex technical issues.

Requirements:

• Experience supporting professional services or legal environments.
• Strong end-user support and desktop engineering background.
• Familiarity with legal applications, including document management and practice management systems.
• Experience working within a law firm, legal services organisation, or MSP supporting legal clients.
• Excellent communication skills and the ability to engage with senior stakeholders.
• Comfortable balancing strategic responsibilities with hands-on technical work.
• Experience with Microsoft 365, Windows, endpoint management, and vendor coordination.

What's on Offer?

• Opportunity to help establish and grow a US technology function.
• Direct exposure to senior leadership.
• Significant autonomy and ownership.
• Long-term career progression within a growing international business.