IT Desktop Support Specialist - Fully Remote

Superior Executive Legal Recruiting; United States; Remote; USD 30,000 - 47,000; Full time

Job summary

Superior Executive and Legal Recruiting is seeking an IT Desktop Support Specialist to be the first point of contact for technology needs across a fast-paced legal environment. This fully remote role supports attorneys and staff to keep them productive.

Working with the Head of IT, you will deploy laptops, manage accounts, and troubleshoot Windows and Microsoft 365, Active Directory, VPN, and video conferencing, while upholding confidentiality and security standards.

Qualifications

• 2+ years of desktop or help desk experience in a professional services setting.
• Experience with Windows, Microsoft 365, Active Directory, and ticketing systems.
• Strong troubleshooting skills with a client-first communication style.
• Ability to maintain confidentiality and work from a reliable home office.
• Desirable: legal tech experience or endpoint management (Intune)

Responsibilities

• Provide first-line remote support by phone, email, chat, and ticketing system, resolving or escalating issues promptly
• Configure, deploy, and troubleshoot laptops, peripherals, and mobile devices for remote users
• Support Windows, Microsoft 365, Active Directory, VPN, and video-conferencing tools
• Support legal technology such as document management, e-discovery, and time and billing applications
• Manage onboarding and offboarding: accounts, access, and equipment
• Reset passwords and manage multi-factor authentication under established security procedures
• Document solutions and maintain the knowledge base, following firm policies on confidentiality and data security

Skills

Customer-focused support

Problem-solving

Strong communication

Self-motivated

Tools

Windows OS

Microsoft 365

Active Directory

VPN

Video conferencing tools

Ticketing systems

Intune

Document management software

Job description

IT Desktop Support Specialist – Fully Remote

Superior Executive and Legal Recruiting is conducting a confidential search for an IT Desktop Support Specialist on behalf of a well-regarded legal services company.

The Opportunity

Working alongside the company's Head of IT, you will be the first point of contact for technology needs across a fast-paced legal environment. You will keep attorneys and staff productive by resolving issues quickly, with the discretion that confidential client work requires.

Key Responsibilities

• Provide first-line remote support by phone, email, chat, and ticketing system, resolving or escalating issues promptly
• Configure, deploy, and troubleshoot laptops, peripherals, and mobile devices for remote users
• Support Windows, Microsoft 365, Active Directory, VPN, and video-conferencing tools
• Support legal technology such as document management, e-discovery, and time and billing applications
• Manage onboarding and offboarding: accounts, access, and equipment
• Reset passwords and manage multi-factor authentication under established security procedures
• Document solutions and maintain the knowledge base, following firm policies on confidentiality and data security

Qualifications

• 2+ years of desktop or help desk support experience; law firm or professional services background preferred
• Working knowledge of Windows, Microsoft 365, Active Directory, and ticketing systems
• Strong troubleshooting skills and a patient, client-first communication style
• Sound judgment and a strong commitment to confidentiality
• Self-motivated, with a reliable home office and internet connection
• Preferred: legal technology experience, endpoint management (e.g., Intune), CompTIA A+ or Microsoft certifications

All resumes will be kept strictly confidential.