User Support Specialist

Matura Farrington; California; On-site; USD 70,000 - 110,000; Full time

Job summary

Matura Farrington, Inc. is seeking a Senior User Support Specialist to support our law firm’s attorneys and staff. The role is hands-on and focuses on resolving complex technology challenges while guiding daily Help Desk operations.

You will mentor other support specialists and help raise the technology experience across multiple offices, leveraging your law-firm knowledge and customer service mindset.

Qualifications

• 5+ years of Help Desk or Service Desk experience.
• Law firm experience and a strong customer service mindset.
• Expertise in Microsoft 365, Windows, and troubleshooting.
• Initiative, sound judgment, and a collaborative approach.
• Experience in a senior support role along with knowledge of legal applications and document management systems.

Responsibilities

• Solve complex technology challenges for attorneys and staff.
• Guide day-to-day Help Desk operations and incident response.
• Mentor fellow support specialists and promote best practices.
• Help improve the technology experience across multiple offices.

Job description

Ready to put your technical expertise and leadership skills to work? Our Client is hiring a Senior User Support Specialist to support our law firm's attorneys and staff.

This is a hands-on opportunity to solve complex technology challenges, guide day-to-day Help Desk operations, mentor fellow support specialists, and help improve the technology experience across multiple offices.

What you’ll bring:

• 5+ years of Help Desk or Service Desk experience
• Law firm experience and a strong customer service mindset
• Expertise in Microsoft 365, Windows, and troubleshooting
• Initiative, sound judgment, and a collaborative approach

Experience in a senior support role along with knowledge of legal applications and document management systems, is a strong plus.

If you enjoy being the person others turn to and helping your team succeed - we’d love to connect.