Senior Information Governance Operations Lead

Norton Rose Fulbright; Houston (TX); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical insurance options

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) + profit sharing

Paid time off (20 days)

Fertility benefits

Parental leave (14 weeks)

Commuter benefits

Child care support

11 Firm holidays

Job summary

At Norton Rose Fulbright, the Information Governance Operations Manager leads day-to-day IG teams and partners with Legal, IT, Risk and Compliance to modernize governance across the firm.

This role drives metrics, process improvements, and governance of repositories (iManage, SharePoint, OneDrive), oversees matter mobility and lifecycle management, and ensures compliance with client requirements and regulatory obligations. Hybrid in-office attendance required.

Qualifications

• Bachelor's degree in Information Management, Records Management, Library & Information Science, Business Administration, Information Technology, Legal Studies, or related field.
• 8-12+ years of progressively responsible experience in Information Governance, Records Management, Legal Operations, Information Management, Knowledge Management, or related disciplines.
• Minimum 3 years of management or supervisory experience.
• Experience in a law firm or professional services environment strongly preferred.
• Experience managing operational teams and service delivery programs.
• Strong understanding of legal and regulatory requirements related to records management and information governance.
• Proficiency in Document Management Systems (DMS), with preference given to candidates with a working knowledge of iManage Work in a legal setting.
• Advanced proficiency in Microsoft applications (e.g., Word, Excel, PowerPoint, Teams, Visio).
• Advanced knowledge of information governance principles, practices, and technologies.
• Excellent organizational and project management skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong analytical and problem-solving skills.
• Knowledge of enterprise content management systems and other IG technologies.
• Experience leading operational improvement, technology implementation, or governance modernization initiatives.
• Certification in Information Governance or Records Management (e.g., CRM, IGP) preferred.

Responsibilities

• Direct day-to-day operations of the Information Governance team.
• Establish operational priorities, workload distribution, service standards, and performance expectations.
• Supervise, coach, mentor, and develop Information Governance personnel.
• Develop staffing plans, succession planning strategies, and professional development opportunities.
• Monitor operational performance and identify resource requirements.
• Promote a culture of accountability, collaboration, customer service, and continuous improvement.
• Oversee governance of enterprise repositories, including iManage, SharePoint, OneDrive, and future governance platforms.
• Lead operational implementation of Information Governance technologies and modernization initiatives.
• Support adoption of new governance processes, technologies, and standards.
• Lead change management efforts associated with governance modernization initiatives.
• Monitor lifecycle management activities and identify opportunities for process improvements.

Skills

Information Governance

Leadership

Project management

Analytical thinking

Communication skills

Microsoft Office

Education

Bachelor's degree in Information Management, Records Management, Library & Information Science, Business Administration, Information Technology, Legal Studies, or related field

Tools

iManage Work

Job description

At Norton Rose Fulbright, the Information Governance Operations Manager leads day-to-day IG teams and partners with Legal, IT, Risk and Compliance to modernize governance across the firm.

This role drives metrics, process improvements, and governance of repositories (iManage, SharePoint, OneDrive), oversees matter mobility and lifecycle management, and ensures compliance with client requirements and regulatory obligations. Hybrid in-office attendance required.