Information Governance Operations Lead

Phase2 Technology; Dallas (TX); Hybrid; USD 120,000 - 160,000; Full time

Job summary

Norton Rose Fulbright in the United States seeks a Manager, Information Governance Operations to lead the information governance program. The role partners with the Director, Data Privacy and Information Governance to translate strategic objectives into operational actions while ensuring compliance with policy, privacy, and regulatory standards.

You will oversee day-to-day governance, matter mobility, repository governance, and records management, guiding teams across IT, legal, and risk

Responsibilities

• Direct day-to-day operations of the Information Governance team.
• Establish operational priorities, workload distribution, service standards, and performance expectations.
• Supervise, coach, mentor, and develop Information Governance personnel.
• Develop staffing plans, succession planning strategies, and professional development opportunities.
• Monitor operational performance and identify resource requirements.
• Promote a culture of accountability, collaboration, customer service, and continuous improvement.
• Oversee attorney onboarding, integration, and data migration activities.
• Manage attorney offboarding, ensuring secure and compliant transfer, retention, and disposition of information assets.
• Oversee client and matter transfer activities across offices and practice groups.
• Ensure compliance with client requirements, ethical obligations, retention requirements, and firm policies during onboarding and offboarding activities.
• Partner with attorneys, legal assistants, Records, Conflicts, Information Security, and IT to facilitate efficient matter mobility processes.
• Monitor service delivery metrics related to onboarding, offboarding, and matter transfer activities.
• Oversee governance of enterprise repositories, including iManage, SharePoint, OneDrive, and future governance platforms.
• Establish and maintain workspace governance standards, metadata standards, organizational structures, and information architecture requirements.
• Direct repository remediation, restructuring, and standardization initiatives.
• Ensure governance principles are incorporated into repository design and administration.
• Partner with IT and Information Security to strengthen repository governance controls and information protection practices.
• Oversee active and inactive file management programs across all offices.
• Direct records retention, disposition, archival, and destruction activities.
• Ensure compliance with retention schedules, client requirements, regulatory obligations

Job description

Norton Rose Fulbright in the United States seeks a Manager, Information Governance Operations to lead the information governance program. The role partners with the Director, Data Privacy and Information Governance to translate strategic objectives into operational actions while ensuring compliance with policy, privacy, and regulatory standards.

You will oversee day-to-day governance, matter mobility, repository governance, and records management, guiding teams across IT, legal, and risk