Senior Information & Assistance Navigator

Self-Help For The Elderly; San Francisco (CA); On-site; USD 34,000 - 39,000; Full time

Job summary

Self-Help for the Elderly in San Francisco seeks an Information and Assistance Specialist to help seniors and disabled adults navigate home- and community-based long-term care, provide assessment, information, referral and follow-up.

Responsibilities include conducting basic needs assessments, assisting consumers in accessing services, documenting services, and developing outreach with the Social Services team. This is a regular full-time position based in San Francisco.

Qualifications

• Bachelor’s degree related to human services, or a high school diploma with two years of related experience.
• Experience in health, social, and/or aging services with diverse communities.
• Sensitive to needs of elderly and disabled adults from diverse cultures.
• Excellent verbal and written communication and interpersonal skills.
• Proficient in MS Office and Internet; willing to travel via public transit or personal vehicle.

Responsibilities

• Conduct basic needs assessments to provide information and referrals.
• Assist consumers in accessing services and advocate when needed.
• Provide follow-up to ensure services were received.
• Document services per program protocol and submit monthly logs.
• Develop and implement outreach strategies with the Citywide I&A Supervisor.
• Promote Social Services Programs in the community and build agency relationships.
• Attend meetings and training; work across locations as needed.

Skills

Problem-solving

Verbal communication

Written communication

Interpersonal skills

Bilingual preferred

Travel willingness

Education

Bachelor’s degree in human services or related field

High school diploma with 2 years related experience

Tools

MS Office

Internet

Job description

Self-Help for the Elderly in San Francisco seeks an Information and Assistance Specialist to help seniors and disabled adults navigate home- and community-based long-term care, provide assessment, information, referral and follow-up.

Responsibilities include conducting basic needs assessments, assisting consumers in accessing services, documenting services, and developing outreach with the Social Services team. This is a regular full-time position based in San Francisco.