Senior Industrial Field Service Technician

Universal Dynamics Inc; United States; Vor Ort; USD 70.000 - 90.000; Vollzeit

Zusammenfassung

Universal Dynamics Inc. is seeking a Senior Technical Service Technician – Industrial Machines to support factory-based customer service, technical support, and training for the plastics processing industry.

You will troubleshoot and resolve issues using virtual means and occasional on-site visits. Responsibilities include learning equipment documentation, interpreting electrical diagrams, and using SAP, CRM, and MS Office to manage service orders and materials.

Qualifikationen

• Associate degree in Mechanical or Electrical Engineering Technology preferred and/or five (5)+ years of experience with industrial equipment similar to Una-Dyn/Piovan equipment.
• Must have solid communication skills, both verbal and written.
• Ability to analyze and interpret mechanical and electrical drawings, as well as software code.
• Familiar with microprocessor controls and programs.
• Must have good interpersonal skills and provide high-quality customer service.
• Must be able to organize, prioritize, and multitask.
• Must be able to evaluate and respond appropriately to situations to the benefit of the customer.

Aufgaben

• Provide excellent customer service presence over the phone and occasionally in person.
• Learn and disseminate technical information and documentation related to equipment, systems and controls to assist in resolution of issues.
• Read and interpret electrical controls schematics and system diagrams to advise on operation and troubleshoot issues.
• Become proficient at learning and using SAP and associated programs to locate orders, bills of materials, and enter service orders.
• Occasional travel to customer facilities to witness equipment operation, perform minor repairs, and deliver parts.
• Occasional visits to Trade Shows.
• Maintain collections of technical service manuals and documentation.
• Maintain department instrument listings and calibrations for inside and field service.
• Assist Engineering with occasional lab testing of equipment and compounds.

Kenntnisse

Communication

Drawing interpretation

Electrical schematics

Interpersonal skills

Multitasking

Ausbildung

Associate degree in Mechanical or Electrical Engineering Technology

Tools

SAP

Microsoft Office

CRM

Jobbeschreibung

Universal Dynamics Inc. is seeking a Senior Technical Service Technician – Industrial Machines to support factory-based customer service, technical support, and training for the plastics processing industry.

You will troubleshoot and resolve issues using virtual means and occasional on-site visits. Responsibilities include learning equipment documentation, interpreting electrical diagrams, and using SAP, CRM, and MS Office to manage service orders and materials.