Senior Incident Manager – SRE Lead (LATAM, Remote)

Prediktive; San Ramon (CA); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Long-term roles

Compensation in USD

Collaborative teams and strong tech in

Mentorship and growth

Job summary

Prediktive is seeking an experienced Incident Manager to lead high-priority incidents for a SaaS service on a long-term project. The role demands advanced English, 7+ years in SRE/incident management, and strong collaboration with engineering, operations and product teams to maintain uptime and reliability.

You will drive post-incident reviews, optimize alerting and monitoring, and mentor engineers while coordinating cross-functional responses during critical outages.

Qualifications

• Advanced English proficiency required.
• 7+ years in SRE/incident management for SaaS environments.
• Hands-on with high-availability large-scale SaaS infrastructure.
• Deep knowledge of monitoring/alerting with tools like Datadog and Atlassian suite.
• Proven ability to diagnose and resolve incidents under pressure.
• Strong leadership to coordinate cross-functional teams during incidents.
• Experience working with AI apps or agents.

Responsibilities

• Oversee and manage high-priority incidents for a SaaS service to minimize downtime.
• Collaborate with engineering, operations and product teams during incidents with clear stakeholder communication.
• Monitor system health and respond to critical alerts, ensuring SLA adherence.
• Lead post-incident reviews to identify root causes and preventive actions.
• Refine alert thresholds, escalation paths and monitoring setups (Datadog, etc.).
• Maintain runbooks and incident response documentation for preparedness.
• Be the primary escalation point during on-call shifts.
• Mentor junior engineers on incident response best practices.
• Assist onboarding and training of incident team members.

Skills

Advanced English

SRE & incident management

Technical leadership

Post-incident reviews

On-call leadership

Education

Bachelor’s degree in Computer Science or related field

Tools

Datadog

Jira

Confluence

Slack

AWS

Azure

Python

Job description

Prediktive is seeking an experienced Incident Manager to lead high-priority incidents for a SaaS service on a long-term project. The role demands advanced English, 7+ years in SRE/incident management, and strong collaboration with engineering, operations and product teams to maintain uptime and reliability.

You will drive post-incident reviews, optimize alerting and monitoring, and mentor engineers while coordinating cross-functional responses during critical outages.