Senior Implementations Manager

GXO Logistics, Inc; Town of Texas (WI); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Health insurance

401(k)

Life insurance

Disability insurance

Incentive plan

Job summary

GXO Logistics, Inc. is seeking a Manager of Implementations to lead multiple implementation teams, drive Lean improvements, and deliver successful customer onboarding across our logistics operations.

You will partner with Operations, IT, Engineering, PMO, and customers to achieve service levels, quality, and customer satisfaction while building high-performing teams and scalable solutions.

Qualifications

• Bachelor's degree or equivalent related work or military experience.
• 7-10 years of experience in logistics, transportation, warehousing, distribution, implementation, or supply chain operations.
• Experience leading cross-functional implementation or continuous improvement projects in a customer-focused environment.
• Strong knowledge of Lean methodologies, operational process improvement, project management, and gap analysis.
• Experience managing teams, conducting performance evaluations, coaching employees, and building high-performing organizations.
• Strong communication, presentation, customer relationship, conflict resolution, and problem-solving skills with experience working across Operations, IT, Engineering, and PMO teams.

Responsibilities

• Lead implementation teams and manage customer implementations, ensuring deliverables meet client SLAs, company standards, and operational objectives.
• Partner with Operations, IT, Engineering, and PMO teams to identify process gaps, conduct operational reviews, and develop scalable implementation solutions.
• Drive continuous improvement initiatives using GXO Lean methodologies, including project management, gap analysis, performance measurement, and financial validation of savings.
• Manage escalations, customer communications, and executive presentations while ensuring successful resolution of operational issues and implementation challenges.
• Recruit, develop, coach, and lead high-performing implementation teams through hiring, onboarding, performance management, mentoring, and talent development.

Skills

Leadership

Cross-functional collaboration

Project management

Lean methodologies

Communication

Customer-focused approach

Education

Bachelor's degree or equivalent

Master's degree (preferred)

Tools

WMS

Logistics technology

Lean Six Sigma (certification)

Job description

GXO Logistics, Inc. is seeking a Manager of Implementations to lead multiple implementation teams, drive Lean improvements, and deliver successful customer onboarding across our logistics operations.

You will partner with Operations, IT, Engineering, PMO, and customers to achieve service levels, quality, and customer satisfaction while building high-performing teams and scalable solutions.