Director, Implementations

GXO Logistics, Inc.; High Point (NC); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Health insurance

401(k)

Life insurance

Disability

Incentive plan

Job summary

GXO Logistics, Inc. is seeking a Director of Implementations to provide strategic leadership for onboarding and continuous improvement across our logistics operations. You will guide senior leadership, IT, Operations, and customers to translate strategy into actionable plans and drive high-impact improvements.

The role requires leading teams, managing stakeholders, and delivering operational excellence while aligning with financial goals and customer satisfaction targets.

Qualifications

• Strong knowledge of Lean methodologies and project management principles.
• Experience leading complex implementations and cross-functional initiatives.
• Ability to translate business strategy into actionable operations and plans.
• Proven leadership of high-performing teams and stakeholder management.
• Excellent executive-level communication, negotiation, and presentation skills.

Responsibilities

• Provide strategic direction for implementation and continuous improvement initiatives.
• Lead complex customer implementations and operational initiatives meeting SLAs and budgets.
• Partner with senior leadership and customers to identify gaps and develop solutions.
• Champion Lean methodologies and drive enterprise-wide continuous improvement.
• Serve as senior escalation point and prepare customer-facing presentations.

Skills

Lean methodologies

Project management

Gap analysis

Operational excellence

Strategic planning

Executive communication

Education

Bachelor's degree or equivalent related work/military experience

Job description

At GXO, we know our greatest asset is people like you - energetic, innovative people of all experience levels and talents who make GXO a great place to work. Your career matters to us because your passion and excitement will help keep our company moving forward.

As the Director, Implementations, you will provide strategic leadership for implementation and continuous improvement initiatives that support successful customer onboarding, operational excellence, and long-term business growth across GXO's logistics operations. You will partner with senior leadership, Operations, IT, Engineering, PMO, Finance, and customers to translate business strategy into functional plans, drive complex implementations, champion Lean methodologies, and ensure operational effectiveness. This role will lead high-performing teams, manage significant stakeholder relationships, and drive improvements that positively impact quality, compliance, financial performance, and customer satisfaction.

Pay, Benefits And More.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and the opportunity to participate in a company incentive plan.

What you'll do on a typical day:

• Provide strategic direction for implementation and continuous improvement initiatives, translating business segment strategy into functional plans and ensuring successful execution
• Lead complex customer implementations and operational initiatives, ensuring deliverables meet client SLAs, company standards, budgets, schedules, and business objectives
• Partner with senior leadership, Operations, IT, Engineering, PMO, Finance, and customers to identify process and systemic gaps, develop solutions, and resolve complex implementation challenges
• Champion GXO Lean methodologies by driving continuous improvement initiatives, establishing quality standards for gap analysis, validating financial savings, and promoting Lean training and development across the organization
• Serve as a senior escalation point for internal and external stakeholders, leading resolution of complex issues and preparing customer-facing presentations and solution recommendations
• Build and lead high-performing implementation teams by attracting top talent, establishing performance expectations, developing employees, and creating a culture of accountability, collaboration, and continuous improvement

What you need to succeed at GXO:

At a minimum, you'll need:

• Bachelor's degree or equivalent related work or military experience
• 12-15 years of experience in logistics, transportation, warehousing, distribution, implementation, or supply chain operations
• 10-12 years of related experience with a Bachelor's degree; 8 years with a Master's degree; or 5 years of business experience with a PhD
• Significant experience leading complex implementations, continuous improvement initiatives, and cross-functional operational projects
• Strong knowledge of Lean methodologies, project management, gap analysis, process improvement, and operational excellence
• Demonstrated ability to develop strategic plans, manage budgets and resources, and translate business objectives into actionable operational strategies
• Proven experience leading and developing high-performing teams, including talent acquisition, performance management, coaching, succession planning, and organizational development
• Strong financial and business acumen with the ability to evaluate industry trends, business performance, operational opportunities, and financial impacts
• Excellent executive-level communication, presentation, negotiation, customer relationship management, conflict resolution, and decision-making skills

It'd be great if you also have:

• Lean Certification (Lean Six Sigma or equivalent)
• Experience leading large-scale customer implementations or multi-functional transformation initiatives within logistics, transportation, warehousing, or distribution
• Experience developing and implementing organizational Lean training programs and driving enterprise-wide continuous improvement initiatives

We engineer faster, smarter, leaner supply chains.

We are proud to be an Equal Opportunity employer including Disabled/Veterans.

GXO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with GXO policies which are in place to safeguard our employees and customers.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.