Director of Implementations & Lean Excellence

GXO Logistics, Inc; High Point (NC); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Health insurance

401(k)

Life insurance

Disability insurance

Incentive plan

Job summary

GXO Logistics, Inc. seeks a Director, Implementations to provide strategic leadership for large-scale customer onboarding and continuous improvement across our logistics operations.

You will partner with senior leadership and cross-functional teams to translate business strategy into actionable programs, driving Lean methodologies, quality, and financial performance. You will build and guide high-performing implementation teams, manage complex projects, and serve as an escalation point for

Qualifications

• Bachelor's degree or equivalent related work or military experience
• 12-15 years of experience in logistics, transportation, warehousing, distribution, implementation, or supply chain operations
• 10-12 years of related experience with a Bachelor's degree; 8 years with a Master's degree; or 5 years of business experience with a PhD
• Significant experience leading complex implementations, continuous improvement initiatives, and cross-functional operational projects
• Strong knowledge of Lean methodologies, project management, gap analysis, process improvement, and operational excellence
• Demonstrated ability to develop strategic plans, manage budgets and resources, and translate business objectives into actionable operational strategies
• Proven experience leading and developing high-performing teams, including talent acquisition, performance management, coaching, succession planning, and organizational development
• Strong financial and business acumen with the ability to evaluate industry trends, business performance, operational opportunities, and financial impacts
• Excellent executive-level communication, presentation, negotiation, customer relationship management, conflict resolution, and decision-making skills

Responsibilities

• Provide strategic direction for implementation and continuous improvement initiatives, translating business segment strategy into functional plans and ensuring successful execution
• Lead complex customer implementations and operational initiatives, ensuring deliverables meet client SLAs, company standards, budgets, schedules, and business objectives
• Partner with senior leadership, Operations, IT, Engineering, PMO, Finance, and customers to identify process and systemic gaps, develop solutions, and resolve complex implementation challenges
• Champion GXO Lean methodologies by driving continuous improvement initiatives, establishing quality standards for gap analysis, validating financial savings, and promoting Lean training and development across the organization
• Serve as a senior escalation point for internal and external stakeholders, leading resolution of complex issues and preparing customer-facing presentations and solution recommendations
• Build and lead high-performing implementation teams by attracting top talent, establishing performance expectations, developing employees, and creating a culture of accountability, collaboration, and continuous improvement

Skills

Strategic leadership

Stakeholder management

Lean methodologies

Change management

Executive communication

Team leadership

Budget management

Education

Bachelor's degree or equivalent related work or military experience

Tools

Lean Six Sigma

Job description

GXO Logistics, Inc. seeks a Director, Implementations to provide strategic leadership for large-scale customer onboarding and continuous improvement across our logistics operations.

You will partner with senior leadership and cross-functional teams to translate business strategy into actionable programs, driving Lean methodologies, quality, and financial performance. You will build and guide high-performing implementation teams, manage complex projects, and serve as an escalation point for