Manager, Implementations II

GXO Logistics, Inc; Town of Texas (WI); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Health insurance

401(k)

Life insurance

Disability insurance

Incentive plan

Job summary

GXO Logistics, Inc. is seeking a Manager of Implementations to lead multiple implementation teams, drive Lean improvements, and deliver successful customer onboarding across our logistics operations.

You will partner with Operations, IT, Engineering, PMO, and customers to achieve service levels, quality, and customer satisfaction while building high-performing teams and scalable solutions.

Qualifications

• Bachelor's degree or equivalent related work or military experience.
• 7-10 years of experience in logistics, transportation, warehousing, distribution, implementation, or supply chain operations.
• Experience leading cross-functional implementation or continuous improvement projects in a customer-focused environment.
• Strong knowledge of Lean methodologies, operational process improvement, project management, and gap analysis.
• Experience managing teams, conducting performance evaluations, coaching employees, and building high-performing organizations.
• Strong communication, presentation, customer relationship, conflict resolution, and problem-solving skills with experience working across Operations, IT, Engineering, and PMO teams.

Responsibilities

• Lead implementation teams and manage customer implementations, ensuring deliverables meet client SLAs, company standards, and operational objectives.
• Partner with Operations, IT, Engineering, and PMO teams to identify process gaps, conduct operational reviews, and develop scalable implementation solutions.
• Drive continuous improvement initiatives using GXO Lean methodologies, including project management, gap analysis, performance measurement, and financial validation of savings.
• Manage escalations, customer communications, and executive presentations while ensuring successful resolution of operational issues and implementation challenges.
• Recruit, develop, coach, and lead high-performing implementation teams through hiring, onboarding, performance management, mentoring, and talent development.

Skills

Leadership

Cross-functional collaboration

Project management

Lean methodologies

Communication

Customer-focused approach

Education

Bachelor's degree or equivalent

Master's degree (preferred)

Tools

WMS

Logistics technology

Lean Six Sigma (certification)

Job description

At GXO, we’re constantly looking for talented individuals at all levelswho can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you’ll have the support to excel at workand the resources to build a career you can be proud of.

As the Manager, Implementations , you will lead multiple implementation teams and continuous improvement initiatives that support successful customer onboarding, operational excellence, and process optimization across GXO's logistics operations. You will partner cross-functionally with Operations, IT, Engineering, PMO, and customers to deliver implementation projects, drive Lean improvements, and develop high-performing teams while ensuring service levels, quality, and customer satisfaction.

Pay, benefits and more.
We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and the opportunity to participate in a company incentive plan.

What you'll do on a typical day:

• Lead implementation teams and manage customer implementations, ensuring deliverables meet client SLAs, company standards, and operational objectives
• Partner with Operations, IT, Engineering, and PMO teams to identify process gaps, conduct operational reviews, and develop scalable implementation solutions
• Drive continuous improvement initiatives using GXO Lean methodologies, including project management, gap analysis, performance measurement, and financial validation of savings
• Manage escalations, customer communications, and executive presentations while ensuring successful resolution of operational issues and implementation challenges
• Recruit, develop, coach, and lead high-performing implementation teams through hiring, onboarding, performance management, mentoring, and talent development

What you need to succeed at GXO:

At a minimum, you'll need:

• Bachelor's degree or equivalent related work or military experience
• 7-10 years of experience in logistics, transportation, warehousing, distribution, implementation, or supply chain operations
• Experience leading cross-functional implementation or continuous improvement projects in a customer-focused environment
• Strong knowledge of Lean methodologies, operational process improvement, project management, and gap analysis
• Experience managing teams, conducting performance evaluations, coaching employees, and building high-performing organizations
• Strong communication, presentation, customer relationship, conflict resolution, and problem-solving skills with experience working across Operations, IT, Engineering, and PMO teams

It'd be great if you also have:

• Master's degree in Business, Supply Chain, Engineering, or a related field
• Lean Certification (Lean Six Sigma or equivalent)
• Experience with warehouse management systems (WMS), logistics technology, and customer-facing implementation projects

We engineer faster, smarter, leaner supply chains.

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work.

We are proud to be an Equal Opportunity employer including Disabled/Veterans.

GXO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with GXO policies which are in place to safeguard our employees and customers.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.