Senior Implementation Specialist

RELX International; United States; Remote; USD 79,000 - 131,000; Full time

Benefits offered by this job

Annual incentive bonus

Job summary

LexisNexis Risk Solutions, within the Insurance Solutions Implementation team, seeks a Senior Implementation Specialist to lead API and system-to-system integrations for insurance carriers. You will guide clients through requirements, configuration, and delivery, building trusted advisory relationships and ensuring successful outcomes.

The role requires 5–8+ years in implementation or related customer-facing roles, strong knowledge of XML/JSON/SOAP, and the ability to communicate complex

Qualifications

• Bachelor's degree in Business, Tech, IS or related field.
• 5–8+ years in implementation or related customer-facing roles.
• Strong insurance operations knowledge (underwriting, rating).
• Experience leading complex customer implementations.
• Proficient with XML, JSON, SOAP, Web Services, SFTP.
• Ability to communicate technical concepts to both tech and business audiences.
• Strong presentation and training skills, including executive interactions.

Responsibilities

• Lead insurance carrier implementations of API and system-to-system integrations.
• Serve as primary customer contact, offering guidance and best practices.
• Manage projects: gather requirements, coordinate stakeholders, mitigate risk.
• Run discovery sessions, pre-implementation workshops, training, and exec demos.
• Coordinate internal resources and remove roadblocks to progress.
• Monitor progress and report status, risks, and recommendations.
• Build trusted advisor relationships with customers and teams.
• Travel as needed to support engagements.

Skills

Project leadership

Client facing

Communication

Executive interactions

Facilitation

Education

Bachelor's degree in Business/Tech/IS

Tools

XML

JSON

SOAP

Web Services

SFTP

Job description

About the Business

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Insurance vertical, we provide customers with solutions and decision tools that combine public and industry specific content with advanced technology and analytics to assist them in evaluating and predicting risk and enhancing operational efficiency. Our insurance risk solutions help drive better data-driven decisions across the insurance policy lifecycle – all while reducing risk. You can learn more about LexisNexis Risk at the link below. https://risk.lexisnexis.com/insurance

About the Team

The Insurance Solutions Implementation team partners with insurance carriers to deliver data-driven solutions that support underwriting, rating, and risk assessment. Working closely with customers and internal stakeholders, the team provides industry expertise, technical guidance, and implementation leadership to ensure successful integration and adoption of LexisNexis products.

About the Role

The Senior Implementation Specialist serves as the primary technical and consultative resource for insurance carrier clients implementing automated system-to-system integrations and API-based data solutions. This customer-facing role combines insurance industry expertise, project leadership, and technical consulting to guide clients through implementation, ensure successful outcomes, and build long-term trusted partnerships.

Responsibilities

• Lead insurance carrier implementations of API and system-to-system integrations supporting underwriting, rating, and risk assessment workflows.
• Act as the primary customer contact, providing technical guidance, implementation best practices, and strategic consultation.
• Manage implementation projects, including requirements gathering, stakeholder coordination, risk mitigation, and project delivery.
• Facilitate discovery sessions, pre-implementation workshops, customer training, and executive presentations.
• Support technical integration activities, including connectivity setup, system configuration, and discussions around XML, JSON, SOAP, web services, and SFTP.
• Coordinate internal resources, resolve issues, manage priorities, and remove implementation roadblocks.
• Monitor implementation progress and outcomes, communicating status, risks, and recommendations to stakeholders.
• Build trusted advisor relationships while representing LexisNexis professionally with customers and internal teams.
• Travel as needed to support customer engagements and implementation activities.

Requirements

• Bachelor’s degree in Business, Technology, Information Systems, or a related field, or equivalent work experience in related field.
• 5-8+ years of experience in implementation management, project management, account management, consulting, or a related customer-facing role.
• Strong knowledge of insurance operations, including underwriting, rating processes, carrier systems, and workflows.
• Experience managing complex customer implementations and driving successful project outcomes.
• Working knowledge of XML, JSON, SOAP, Web Services, SFTP, and related integration technologies.
• Proven ability to interpret technical specifications and communicate effectively with both technical and business audiences.
• Strong presentation, facilitation, and training skills, including executive-level interactions.
• Demonstrated success building trusted advisor relationships through a consultative, customer-focused approach.
• Proven leadership in product, process, or operational improvement initiatives.
• Self-motivated, proactive, accountable, and highly collaborative.

U.S. National Base Pay Range: $78,800 - $131,300. Geographic differentials may apply in some locations to better reflect local market rates.If performed in Illinois, the base pay range is $82,800 - $137,800.If performed in Chicago, IL, the base pay range is $86,700 - $144,400.If performed in Ohio, the base pay range is $74,900 - $124,700.This job is eligible for an annual incentive bonus.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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