Software Engineer III

Talentify; Alpharetta (GA); Hybrid; USD 79,000 - 131,000; Full time

Benefits offered by this job

Health benefits

401(k) with match

Employee share plan

Wellbeing programs

Life/disability insurance

Family benefits

Commuter savings

Volunteer days

Job summary

LexisNexis Risk Solutions is seeking a Software Engineer for our Operations Engineering team. You will triage and debug production incidents, build robust backend tools, and monitor system health to support a critical enterprise insurance platform.

The role involves on-call rotations, cross-functional collaboration with Support, Product, and Engineering, and development of dashboards and automation to reduce MTTD/MTTR. Hybrid in-office presence in GA is required.

Qualifications

• 3+ years of backend software development in Node.js.
• Experience debugging production systems and triaging incidents.
• Familiarity with monitoring/observability tools.
• Experience with AWS services and databases.
• Ability to build internal tools and dashboards.
• Strong problem-solving and reliability focus.

Responsibilities

• Triage and debug production incidents; identify root causes and drive fixes to resolution.
• Lead or participate in RCAs and post-incident reviews; document timelines and actions.
• Participate in on-call rotations to improve reliability and response times.
• Collaborate with Support, Product, and Engineering to address pain points; drive improvements.
• Develop and maintain backend tools and services for operational workflows; improve MTTR/MTTD.
• Build internal dashboards and monitoring/alerting to show system health KPIs.

Skills

Node.js

On-call experience

Incident triage

Logging/metrics

System reliability

Problem solving

Tools

AWS

CloudWatch

Datadog

Grafana

DynamoDB

S3

Job description

About the Business

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we deliver a wide range of solutions that help businesses drive revenue growth, maximize operational efficiency, and improve customer experience. Our offerings address critical challenges across Anti‑Money Laundering / Counter‑Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk Mitigation, Customer Data Management and Life Insurance

Learn more at: https://risk.lexisnexis.com

About the Role

We are looking for a Software Engineer to join our Operations Engineering team, supporting a suite of internal systems critical to the performance and reliability of our enterprise insurance platform. In this role, you’ll triage and debug customer-impacting issues, perform impact analysis, monitor system health, and remediate policy/order-related failures, while also building robust backend tools that help operations teams do the same at scale.

Responsibilities

• Triage and debug customer-impacting production incidents, identify root causes, and drive fixes through to resolution (including follow-ups and prevention).
• Lead/participate in RCAs and post-incident reviews; write clear incident timelines and implement corrective/preventative actions.
• Participate in on-call rotations helping to improve system reliability and operational response.
• Collaborate with cross-functional teams including Support, Product, and Engineering to understand business pain points, provide feedback, and help drive improvements across the product and operational workflows.
• Develop and maintain backend tools and services that support operational workflows, including issue triage, order/policy remediation, and improvements that reduce MTTD/MTTR.
• Build internal dashboards, monitoring frameworks, and alerting systems to provide visibility into operational health and KPIs.

Requirements

• Demonstrated experience debugging production systems: reading logs/metrics/traces, isolating root cause, and implementing durable fixes.
• Experience participating in an on-call rotation and handling incident triage with calm prioritization and clear communication.
• 3+ years of experience in backend software development using Node.js.
• Hands-on experience with AWS cloud services (such as Lambda, Step Functions, DynamoDB, S3, CloudWatch, etc.)
• Experience working with relational and NoSQL databases.
• Experience building internal tools, automation scripts, and operational dashboards.
• Understanding microservices, APIs, and backend architecture principles to design and develop effective internal tools and operational workflows.
• Familiarity with software development best practices: testing, version control, CI/CD.
• Strong problem-solving skills with a track record of investigating ambiguous production issues and improving reliability.
• Experience working in enterprise software, especially within healthcare, insurance, finance, or regulated industries.
• Experience working with monitoring/observability tools such as CloudWatch, Datadog, or Grafana.
• Experience with big data processing platforms (e.g., Databricks or similar) is a huge plus.
• Hybrid Role, Once a week in office (GA)

Working for you:

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
• Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
• Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
• Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
• Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
• Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
• In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

U.S. National Base Pay Range: $78,800 - $131,300. Geographic differentials may apply in some locations to better reflect local market rates. This job is eligible for an annual incentive bonus.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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