Senior Implementation Project Manager (Remote)

Ostro; Boston (MA); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Medical, dental, vision, and basiclife

Flexible PTO and company paid holidays

Retirement programs

1% charitable giving program

Job summary

Ostro, a specialized business division within Veeva Systems, is hiring a Senior Project Manager, Implementation to join our Client Success team. You will own complex software implementations from kickoff to go-live, acting as the main bridge between internal teams and external clients to ensure successful, on-time launches.

Project lifecycles run on fast-paced 6 to 12 week timelines. In this role, you will manage a portfolio of 10 to 20 concurrent projects, coordinating cross-functionally,

Qualifications

• Portfolio Management: 4–6 years of experience managing 10–20 concurrent software implementations, specializing in multi-product rollouts and complex, multi-system integrations
• Process & Scaling: Built standard SOPs and project templates that improved and streamlined the implementation lifecycle
• Product Launch: Hands-on experience deploying and troubleshooting beta or newly released products

Responsibilities

• Manage full-lifecycle software implementation projects from kickoff to go-live, driving clear client communication, proactive risk mitigation, and team accountability to maintain strict timelines
• Manage a portfolio of 10 to 20 concurrent projects, balancing complex, multi-system integrations with standard deliveries
• Configure client applications utilizing no-code flow builders and conduct rigorous quality assurance testing, including preparing annotations for MLR/PRC regulatory submissions prior to release
• Coordinate cross-functionally with Implementation Consultants, Account Executives, Product Managers, and Support teams to ensure seamless project delivery
• Scale implementation operations by developing SOPs, creating integrated template project plans, and continuously optimizing internal tools and discovery processes
• Coach and mentor Associate and Project Manager-level team members to foster professional growth and team efficiency

Skills

Portfolio Management

Process & Scaling

Product Launch

Job description

Ostro, a specialized business division within Veeva Systems, is hiring a Senior Project Manager, Implementation to join our Client Success team. You will own complex software implementations from kickoff to go-live, acting as the main bridge between internal teams and external clients to ensure successful, on-time launches.

Project lifecycles run on fast-paced 6 to 12 week timelines. In this role, you will manage a portfolio of 10 to 20 concurrent projects, coordinating cross-functionally,