Senior Implementation & Onboarding Lead - Healthcare Benefits

Fidelity Investments Inc.; Covington (KY); On-site; USD 90,000 - 130,000; Full time

Job summary

Fidelity Investments Inc. is seeking a Senior Account Manager to support Fidelity Health’s Clients, combining consultative account management with reimbursement account plan administration expertise.

You will guide clients from post-sale through onboarding, collaborating with sales, relationship management and product teams to deliver high-quality services and scalable healthcare solutions. The role emphasizes project management, proactive issue resolution, client satisfaction, and escalating

Qualifications

• 7-10 years’ experience of project management and/or consultative client account management with proven ability to build and maintain client relationships.
• 5-7 years’ experience servicing large corporate clients.
• Bachelor’s Degree or equivalent experience.
• Preferred experience with a broad range of healthcare and wellness benefits.

Responsibilities

• Exceptional project and account management skills including close collaboration with other teams, ensuring client satisfaction and project completeness.
• Corporate project and/or account management with previous experience in a regulated industry such as Financial Services.
• Your proactive execution of onboarding and administrative processes with quality, accuracy, efficiency and when necessary, appropriate root cause analysis and corrective action will ensure services are delivered with high quality.
• By developing and managing the relationship with the client from the very beginning, you will ensure the client recognizes the quality of service being provided and is satisfied with the quality of the service they receive.
• When necessary, your escalation and active participation in the resolution of service issues will ensure these are addressed appropriately within the organization.

Skills

Project management

Client relationship management

Account management

Regulatory knowledge

Healthcare benefits knowledge

Communication skills

Leadership

Education

Bachelor's Degree

Job description

Fidelity Investments Inc. is seeking a Senior Account Manager to support Fidelity Health’s Clients, combining consultative account management with reimbursement account plan administration expertise.

You will guide clients from post-sale through onboarding, collaborating with sales, relationship management and product teams to deliver high-quality services and scalable healthcare solutions. The role emphasizes project management, proactive issue resolution, client satisfaction, and escalating