Senior Implementation Lead - CRM Onboarding (Remote)

Zoom; Washington (District of Columbia); Hybrid; USD 86,000 - 177,000; Full time

Benefits offered by this job

Benefits program

Job summary

Zoom is seeking a Customer Implementation Specialist to drive onboarding for growth and commercial customers. You will lead multiple concurrent implementations, perform architecture discovery of CRM structures, and configure integrations (Salesforce, HubSpot, Snowflake, S3) to align with customers’ sales and marketing workflows.

You will coordinate workshops, enablement sessions, and handoffs, ensuring customers see value quickly and operate independently post go‑live.

Qualifications

• 2 to 4 years of experience in SaaS implementation, customer success, onboarding, or a similar customer-facing technical role, or equivalent experience.
• Hands‑on knowledge of CRM infrastructure including Salesforce and/or HubSpot, covering custom objects, field mapping, reporting dependencies, and lead or contact routing logic.
• Familiarity with the B2B GTM ecosystem and how implementation platforms complement sales engagement tools, marketing automation, conversational intelligence, and data warehouses in a modern revenue stack.
• Experience working within or alongside B2B sales, marketing, or revenue operations teams, with an understanding of common personas (AE, SDR, RevOps, Marketing Ops) and their data dependencies.
• Strong facilitation and communication skills, with the ability to explain complex concepts clearly to both technical and non‑technical audiences.
• Excellent organization and time management across multiple concurrent customer engagements, with comfort navigating ambiguity and a proactive bias toward moving work forward.
• Baseline technical curiosity and active use of AI tools to improve the quality and speed of customer‑facing deliverables.

Responsibilities

• Lead 15 or more concurrent implementations for growth and commercial customers, guiding each through programmatic onboarding frameworks from kickoff through launch
• Conduct architecture discovery sessions to map CRM structures, data sources, and GTM tooling, ensuring configuration aligns precisely with each customer's sales and marketing workflows
• Configure core technical integrations including CRM connectors (Salesforce, HubSpot), data warehouse connections (Snowflake, S3), segments, scoring models, and activation workflows
• Drive customer milestones across kickoff sessions, configuration workshops, and enablement training on both platform mechanics and strategic value
• Guide integration across the broader GTM ecosystem, including sales engagement, marketing automation, enrichment, data warehouses, and conversational intelligence platforms
• Track progress against milestones, manage delivery risk proactively, and elevate technical dependencies to CS Engineering when needed
• Partner with Customer Success to ensure smooth, well‑documented handoffs at the close of each implementation

Skills

CRM implementation

Salesforce

HubSpot

Onboarding

Tools

Snowflake

S3

CRM connectors

Data mapping

Job description

Zoom is seeking a Customer Implementation Specialist to drive onboarding for growth and commercial customers. You will lead multiple concurrent implementations, perform architecture discovery of CRM structures, and configure integrations (Salesforce, HubSpot, Snowflake, S3) to align with customers’ sales and marketing workflows.

You will coordinate workshops, enablement sessions, and handoffs, ensuring customers see value quickly and operate independently post go‑live.